InTouch Projects is a fast-growing insurance repair and storm damage company based on the Sunshine Coast.
We've scaled significantly over the past couple of years and we're not slowing down.
Our Corbould Park team is expanding, and we're looking for five to six motivated administrators to join us across our Company Intake.We're not after a particular background — we're after the right people.The RoleYou'll be working as part of our Front-of-House team, supporting the end-to-end administration of insurance repair jobs.
That means real variety — customer contact, booking coordination, inbox management, job documentation, report organisation, and submissions support.What your day actually looks like:Taking and managing incoming calls and customer communicationProcessing new insurance job requests and creating jobs in our systemBooking appointments and coordinating estimator and specialist attendanceManaging inbox tasks and keeping job records, notes, and milestones accurateOrganising make safes and specialist reportsFollowing up on pending work and supporting the wider team through busy periodsEscalating anything that needs to go upward — we have clear processes for thatWhat We're Looking ForWe're hiring across two levels, so whether you're just starting out in admin or you've been doing this kind of work for a few years,



there may be a role for you here.CS1 – Entry LevelNo formal qualifications required — we'll train the right personCustomer service or administrative experience is a bonus, not a mustYou need to be reliable, detail-oriented, and genuinely willing to learnComfortable following structured processes and asking questions when you re're not sureCS2 – Experienced LevelDemonstrated admin or customer service background, ideally in insurance, construction, or claimsAble to independently manage a caseload with minimal supervisionStrong system skills and attention to documentation accuracyProfessional judgement and the ability to handle competing prioritiesAcross both levels, we're looking for people who are:Organised and consistent — not just on a positive dayClear communicators, in writing and on the phoneTeam players who take ownership of their own workPositive under pressure and willing to contribute to a growing team cultureWhat We OfferClear career pathway — CS1 through to senior levels, all internalFull training providedBrand new fit-out at our Corbould Park head officeAlternating shifts: 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM, Monday to FridayA team that's growing fast and investing in the people who help make that happenA Few PracticalitiesOffice-based role — Corbould Park, QLDFull-time only
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📌 Front Of House Administrator (Caloundra)
🏢 Intouch Projects
📍 Caloundra