Deliver exceptional service.
Make a meaningful impact every day.
Teachers Health is the only health fund exclusively for teachers, nurses and related industry staff and their families.
As anot‐for‐profitorganisation, everything we do is focused on supporting teachers, educationstaffand their families, covering the lives of over 500,000 members.
Our Member Experience Contact Centre plays a crucial role in delivering thehigh‐qualityservicewe'reknown for, andwe'relooking for a passionate Customer Service Officer to join our supportive team.
This role is ideal for someone who loves helping people, thrives in a fast‐pacedenvironment, and takes pride in delivering exceptional member experiences.
We haveafixed-termfull-time opportunityavailable for7 months.
Why join Teachers Health?
We have lots to offer, including (just to name a few):
Competitive base salary at $36 per hour + superHybrid working model, with Tues & Wed in office with your teamDiscounts across our range of products and servicesA generous wellbeing program focused on your mental,physicaland financial healthSupportive, highly engaged team environmentMeaningful work where you directly improve members' experiences
What will I do?
In this role, you will:




Providehigh‐qualityservice to our members over the phone and via emailDeliver clear,accurateinformation about our products,benefitsand policiesSupport members with claims,enquiriesand generalassistanceNavigate multiple systems accurately and efficientlyPromote our products and services using plain,member‐friendlylanguageWork with team members to share knowledge, supportworkloadsand enhance member outcomesContribute to key performance indicators, includingfirst‐callresolution and member satisfactionIdentifyopportunities to improve service and support our members proactively
What do I need?
To succeed in this role, you will need:
Customer service experience - contact centre, hospitality or retail are highly regardedExcellent communication and active listening skillsAbility to hold engaging, confident conversations with membersExperience navigating multiple systems in a fast‐pacedenvironmentStrongproblem‐solvingskills and attention to detailAbility to work full time hours (7.6 hours per day) Mon 9.30am - 6pm, Tue - Thu 10am - 6pm, and Fri 9am - 5pm
Experience in Private Health Insurance (PHI) or complex service environments will be highly regarded but is not essential.We'llgive you all the right training!
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.
Applicants can request an adjustment at any stage during the recruitment process bygetting in touch with ******
Please note: All final applicants for this position will be asked to consent to a criminal record check.
But even if you have a criminal record, itdoesn'tautomatically exclude you.
Each application will be considered on its merits.
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📌 Customer Service Officer - 7-Month Full-Time Opportunity (Brisbane)
🏢 Teachers Health
📍 Brisbane