Not every engineer wants to become a cloud specialist, cyber expert or people manager.Some engineers simply love solving problems, building relationships and becoming the person their clients trust.If that sounds like you, keep reading...We're partnering with an ambitious Sydney MSP that's doing things differently.
Instead of bouncing between random tickets all day, you'll become the Primary Systems Engineer for your own portfolio of businesses.
You'll know their environments inside out, guide their technology roadmap, deliver projects, solve complex issues and become the person they call first.You'll spend time in the office, onsite with clients and working remotely, with plenty of variety and the prospect to make a genuine impact.What's in it for you...Salary of $100K to $120K + Super (17% total super contribution)Own your own portfolio of clientsMix of onsite consulting, projects and technical leadershipRegular client interaction rather than sitting behind a ticket queueModern Apple-first environment with Microsoft and Google technologiesGenuine autonomy and trustLearn directly from experienced technical leadersInterstate travel from time to time if you enjoy getting out and aboutJoin a business that's growing with clear career opportunitiesWhat you'll be doing...You'll become the technical owner for a portfolio of clients by:Building trusted relationships with customersDelivering Level 2 and Level 3 technical supportLeading client onboarding and technology uplift projectsMaintaining documentation and technical standardsSupporting account managers with technical advice and roadmap planningManaging onsite visits, technical reviews and preventative maintenanceWorking across projects, escalations and continuous improvement initiativesHelping clients get the most from their technologyNo two days are the same.We're looking for someone with experience across:Apple Mac environmentsMicrosoft 365 and Entra IDGoogle WorkspacePSA platforms such as HaloPSA, ConnectWise or FreshdeskDocumentation platforms including IT Glue, Hudu or ConfluenceNetworking fundamentals including switches, WiFi and firewallsRemote management tools such as Jamf, Addigy or Datto RMMCloud VoIP platformsConference room and meeting room technologyMost importantly, you're someone who enjoys talking to people as much as solving technical problems.You'll thrive here if you...Love building long-term relationships with clientsTake ownership instead of waiting to be askedEnjoy getting out from behind the deskCommunicate technical concepts in plain EnglishCare about documentation and doing things properlyWant to improve environments rather than simply fixing today's problemThis role is perfect for an experienced Level 2.5 or Level 3 Engineer who enjoys being a trusted technical generalist and wants real ownership without moving into people management.
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📌 Primary Systems Engineer (Macos) (New South Wales)
🏢 Rec4Tech
📍 New South Wales