Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impactABOUT THE OPPORTUNITYAs the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights.
You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value.
Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business.
This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.KEY RESPONSIBILITIESLead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagementDesign and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomesReport on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metricsCollaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomesSupport loyalty program planning through upfront value estimation and post-execution performance analysisChampion advanced analytics and predictive modelling opportunities to optimise loyalty program performanceDrive data enablement priorities and facilitate execution of data-led use casesPromote a culture of performance optimisation and evidence-based decision making across loyalty and customer teamsPartner with technology teams to identify and implement opportunities for automation and innovation through dataLead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through deliveryManage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomesBuild, coach,



and develop a team of data analysts and data scientistsParticipate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practiceStay informed on emerging trends and developments relating to customer data and loyalty analyticsContribute to a secure, inclusive, and accessible work setting where all Flighties feel welcomed, respected, and supported to thriveEXPERIENCE & QUALIFICATIONS5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industriesExperience working with loyalty programs and customer engagement strategiesProficiency in descriptive analytics, SQL, reporting, and Power BIDemonstrated success using data and analytics capabilities to generate measurable business valueExperience with advanced and predictive analyticsStrong stakeholder engagement, communication, and presentation skillsExperience leading teams and delivering outcomes through cross-functional collaborationFamiliarity with agile methodologies and ways of workingStrong business acumen and customer-centric mindsetTertiary qualification in a relevant disciplineABOUT THE BRANDWorld360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more.
It's a smarter way to recognise, motivate, and connect with the people who matter most.What you'll EnjoyCulture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave#LI-BC1#LI-OnsiteOur Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.
Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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📌 Lead Data Analyst- South Bank, Qld (Brisbane)
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