Service Coordinator/Receptionist
Forks 4 U Pty Ltd
Administrative Assistants (Administration & Office Support)
Full time - IMMEDIATE START
Forks4U is seeking a motivated Service Coordinator/Receptionist to join our team.
This role is responsible for coordinating the scheduling and dispatch of all service bookings, ensuring that our clients receive the highest level of customer service and that all service requests are fulfilled in a timely and efficient manner.
Key responsibilities:
Manage the scheduling and dispatch of service technicians to customer locations
Respond to customer service requests in a prompt and professional manner
Maintain and update customer information in our booking system
Monitor and manage the status of service requests to ensure that they are resolved in a timely manner
Communicate effectively with clients, technicians, and management to ensure that all parties are informed of service updates
Identify and resolve scheduling conflicts and coordinate the rescheduling of appointments as necessary
Handle customer complaints and escalate to management when appropriate
Continuously monitor and evaluate our service booking process,



making recommendations for improvement as necessary
Requirements:
2+ years of experience in a service scheduling or dispatch role
Strong customer service and communication skills
Ability to work in a quick-paced and deadline-driven environment
Highly organized and able to manage multiple priorities at once
Knowledge of scheduling and dispatch software is a plus
We offer a competitive salary, a supportive work environment, and opportunities for growth and advancement within the company.
If you have a passion for customer service and are looking for a challenging and rewarding career, we want to hear from you!
Please apply with your resume and a cover letter, highlighting your relevant experience and qualifications.
We look forward to hearing from you!
Apply now
If you are a motivated and professional individual looking for a rewarding opportunity in administration and customer service, we would love to hear from you.
Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Service Coordinator/Receptionist (Townsville)
🏢 Forks 4 U
📍 Townsville