Office All-Rounder Required - Join a Fast-Paced, Family-Owned Team
Looking for a role where no two days are the same?
A little about us, we are a disaster restoration company, primarily providing restoration services to Insurers and Builders.
Our field technicians attend to damages at clients' homes caused by water, fire & vandalism on behalf of a variety of insurance providers.
We are currently seeking an office all-rounder to join our team.
This isn't your typical admin role.
It's fast-paced, varied, and requires someone who can think on their feet, solve problems, and remain calm when priorities shift.
If you enjoy being busy, love helping people, and thrive in an environment where every day brings something new, we'd love to hear from you.
Why Join Us?
Ideally, we're looking for someone that's after a long-term role, as there is a lot to learn!
(We are a small company & are family owned - Everyone on our current admin team has been with us over 5yrs!).
We can train you, so experience is not required.
We can teach you the technical side of the role.
What we can't teach is common sense, initiative, resilience, and a positive attitude.
If you've worked in hospitality management, customer service, retail leadership, scheduling, or another rapid-paced environment, your skills may transfer perfectly
About the Role:
The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to think critically and solve problems proactively.
As the central support person for our field teams and clients, you'll play a key role in keeping operations running smoothly.
You'll be helping coordinate technicians,



assisting customers, managing communications, and ensuring important information reaches the right people at the right time.
Some days will be planned.
Others won't.
When disaster strikes, things can change quickly, and that's where your ability to adapt, prioritise, and problem-solve will shine.
The Role Includes:
• General administration duties
• Monitoring and responding to incoming emails
• Scheduling technicians and field teams for site attendances
• Answering incoming phone calls and assisting customers
• Generating, updating & providing reports to our clients
• Supporting internal staff with day-to-day operational requirements
• Using Microsoft Office applications and internal systems
• And much much more, it is something different every day!
You'll often be speaking with people who may be experiencing one of the most stressful events of their lives after their home has been damaged by fire, water, or storms.
Empathy, patience, and professionalism are essential.
The work can be challenging, but it is also rewarding.
Position Details:
? Based in Ormeau
⏰ Approximately 35 hours per week
? Additional hours may be available during major storm events
? Casual position with consistent office-based hours
? Availability required Monday to Friday between 8:00am and 5:00pm
Please only apply if you are available during these hours.
Sound Like You?
If you're looking for a challenging but rewarding role where your work genuinely helps people, and you want to be part of a supportive team that values loyalty, initiative, and hard work, we'd love to hear from you.

📌 Restoration Admin All-Rounder (Gold Coast)
🏢 Total Restorations Group
📍 Gold Coast