In this role you will be responsible for maintaining an online cross criminal justice agency scheduling system and coordinating prisoners' appearances via videoconferencing for court, legal and other purposes.
The Videoconferencing Coordinator will be required to liaise directly with courts, Sentence Management, custodial staff, legal practitioners (including Legal Aid Queensland) and other stakeholders to ensure the most efficient videoconferencing outcomes on a day-to-day basis.
The
primary accountabilities
of the Video Conferencing Coordinator include:
Coordinate all VC bookings utilising the online booking system (GoBookings)
Communicate with court and Correctional Centre staff to minimise prisoner wait times and rescheduling of court events
Monitoring of the live feed of all videoconferences and communicate with courts, legal representatives, and custodial officers regarding internal prisoner movements, completions, cancellations and delays
Ensure sharing of information with other custodial centres, Sentence Management, courts and legal representatives regarding prisoner placement and movement/transfers
Monitor prisoner responses to their court outcomes where possible and communicate where necessary to custodial officers and Offender Development




Ensure the appropriate exchange of information with key agencies to optimise the use of resources
Build relationships with key stakeholders to facilitate a better information flow regarding videoconferencing activities
Schedule visits with local courts and other external stakeholders to maintain transparent working relationships with the Judiciary, court staff and other professionals in these locations
Maintain agency electronic recording systems as required, collate information
Ensure comprehensive recording and documenting of all information collected during the videoconferencing process
Assist with monitoring and maintaining IOMS to ensure accurate statistics are available
Provide data input support for staff as required
Ensure the confidentiality of all documentation handled
Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence and human resource documentation.
The role description provides the minimum requirements for the role.
The incumbent may be required to undertake other duties as required outside of these primary accountabilities.
Applications to remain current for 12 months.

📌 Video Conferencing Coordinator (Townsville)
🏢 Queensland Corrective Services
📍 Townsville