Beans Marketing is a full-service brand and marketing agency based in Wollongong, working across branding, web development, digital marketing, content creation and graphic design for clients throughout the Illawarra and broader NSW region.We're looking for an experienced account manager to lead client relationships and projects across our branding and marketing services — someone who can write a strategy and manage its execution from start to finish, bringing at least five years of agency-side experience to the role.About the role.As account manager, you'll be the senior point of contact for a portfolio of clients and the lead on their projects end to end — responsible for the health of the relationship, the strategy behind the work, and the quality of everything Beans delivers.You'll write the strategies that guide branding and marketing engagements, then manage their execution from concept through to completion, coordinating our specialist teams to deliver work that's on strategy, on time and on budget.This role suits someone who has genuinely done this before — who can write a strategy with confidence, run a project and a client relationship in parallel, spot an account at risk before it becomes a problem, and grow accounts through trust rather than upselling.This is a 12-month maternity contract, with the chance to extend to full-time employment at the end of the contract.Key responsibilities.Own the client relationship for a portfolio of accounts, acting as their primary point of contact at BeansUnderstand each client's business, brand and objectives well enough to advise, not just deliverWrite strategies for branding and marketing engagements, and lead their execution from concept through to completionPlan and manage projects end to end, developing timelines,



budgets and resourcing plans across concurrent accountsLead client meetings, from strategy sessions and workshops through to status updates and campaign reviewsBrief, coordinate and manage internal teams (design, digital, content, web) to keep delivery moving and on briefManage scope, risks and blockers as they arise, and lead scope, retainer and fee conversationsPrepare and present reporting, strategy and creative work to clients in clear, confident termsOversee quality control, ensuring deliverables meet strategy and client expectations before sign-offProactively manage account risk, addressing issues before they elevateMaintain accurate account and project documentation, including strategies, scopes, timelines and status updatesMentor and support junior team members working across your accountsAbout you.4+ years' experience in account management within a branding, marketing or creative agencyDemonstrated experience writing strategy and managing branding or marketing projects from concept through to completionHighly organised, with the ability to manage multiple accounts and projects at onceA confident, clear communicator who builds trust quickly with clients and colleaguesComfortable leading strategic conversations, not just status updatesCommercially minded, with experience managing scope, budgets and fee discussionsSound understanding of branding, digital marketing and creative production processesA calm, solutions-focused approach when things don't go to planWhat success looks like.Within the first few months, you'll have taken full ownership of your client portfolio, be writing and running strategy end to end, delivering smooth, well-communicated project execution across teams, and be seen by your clients as a trusted advisor rather than just a point of contact.
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📌 Account Manager - Brand & Marketing (Wollongong)
🏢 Beans Marketing
📍 Wollongong