Orthodontic Practice Business ManagerLead a high-performing team.
Drive exceptional patient experiences.
Help shape the future of a growing specialist practice.
We are seeking an experienced and motivated Orthodontic Practice Business Manager to join our modern, patient-focused orthodontic practice.
This is a leadership position for someone who enjoys developing people, improving systems, and creating an outstanding experience for both patients and staff.
Working closely with the Practice Principal, you will oversee the day-to-day operations of the practice while leading a positive, high-performing team.
This is an exciting opportunity for a confident leader who thrives in a fast-paced healthcare environment and is passionate about delivering excellence.
About the Role
As our Orthodontic Practice Business Manager, you will be responsible for the operational success of the practice, ensuring efficient workflows, exceptional customer service, and a positive workplace culture.
Key Responsibilities
Leadership & Team Management
Lead, mentor and support the reception and administration team.
Foster a positive, collaborative and accountable workplace culture.
Conduct performance reviews and provide coaching and ongoing staff development.
Manage team communication and staff meetings.
Recruitment & Human Resources
Coordinate recruitment, interviewing and onboarding of new team members.
Manage staff induction and training programs.
Assist with performance management and employee wellbeing.
Ensure HR policies and workplace procedures are followed.
Rostering & Workforce Planning
Prepare and manage staff rosters.
Coordinate leave requests and staffing requirements.
Ensure appropriate staffing levels to support patient demand.
Reception & Administration Management
Oversee the daily operation of reception and administration.
Ensure exceptional patient service from initial enquiry through to treatment completion.
Monitor appointment scheduling, patient communication and workflow efficiency.




Identify and implement opportunities to improve systems and processes.
Practice Growth & Promotion
Coordinate marketing initiatives and community engagement.
Manage social media and promotional activities.
Develop relationships with referring dental practices.
Assist with practice events and promotional campaigns.
Monitor patient feedback and identify opportunities to enhance the patient experience.
Business Operations
Monitor key practice performance indicators.
Assist with budgeting and operational planning.
Maintain compliance with practice policies, accreditation standards and workplace legislation.
Work closely with the Practice Principal to implement strategic initiatives and continuous improvement projects.
About You
You are an organised, proactive leader who enjoys bringing out the best in people.
You have strong business acumen, excellent communication skills and take pride in delivering exceptional customer service.
Essential Skills & Experience
Proven leadership and people management skills.
Experience with staff recruitment, onboarding and performance management.
Strong organisational and time management skills.
Excellent written and verbal communication.
Ability to manage multiple priorities in a busy environment.
High level of professionalism, discretion and attention to detail.
Strong computer skills and confidence learning new software.
Desirable
Previous experience managing a healthcare, dental or specialist medical practice.
Experience in orthodontics or dentistry.
Knowledge of dental practice management software.
Experience with marketing, social media or business development.
Understanding of accreditation and healthcare compliance requirements.
What We Offer
A supportive and positive workplace culture.
Opportunity to work closely with an experienced Practice Principal.
A modern, well-equipped specialist orthodontic practice.
Ongoing professional development and leadership opportunities.
The chance to make a genuine impact on the growth and success of the practice.
Competitive salary based on experience.
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📌 Business Manager Orthodontic Practice (Brisbane)
🏢 Edge Orthodontics
📍 Brisbane