? System Support Analyst - Client Management System? Various⏲️ Full-time ? $125,144 - $130,378 + super + salary packaging
?? The need-to-know...Rise is entering a significant and exciting phase of digital transformation.
With our transition from Procura to AlayaCare and a growing focus on data-driven decision making, we are seeking a highly capable System Support Analyst to maximise the value of our Client Management System across the organisation.
This is a unique chance to work at the intersection of systems, operations and business improvement.
You will ensure the CMS remains reliable, effective and aligned with organisational needs while providing specialist advice to leaders, driving continuous improvement, and helping Rise make better use of information, reporting and technology to support operational and strategic decision-making.
You will also lead a small CMS support team and play a key role in strengthening data quality, system governance and organisational capability
This is a full-time, hybrid position based at various Rise Offices (including in Middle Swan, Forrestfield and Warwick) with work-from-home flexibility.
A typical day might include:Investigating and resolving system issues raised by operational teams.Building or enhancing reports and dashboards for managers.Analysing data to identify trends, compliance risks or service improvement opportunities.Configuring and testing CMS enhancements and system updates.Training users and supporting teams to get the most from AlayaCare.Collaborating with stakeholders to improve business processes and automate manual tasks.Leading a small support team and prioritising system improvement initiatives.
?? The need-to-have...You are naturally curious, analytical and solutions-focused,



with a passion for improving systems, processes and the way people use technology.
You bring:Experience supporting, administering or optimising business-critical systems.Strong analytical, problem-solving and critical thinking skills.Experience developing reports, dashboards and actionable business insights.Excellent stakeholder engagement and communication skills.Experience driving system adoption, continuous improvement or organisational change initiatives.Strong organisational skills with the ability to manage competing priorities.A collaborative approach, with the ability to work autonomously when required.
Desirable:Experience with AlayaCare, Procura, Dynamics 365, Salesforce or similar enterprise systems.Experience using Power BI or other business intelligence and reporting tools.Exposure to automation, digital transformation and process improvement projects.Experience within community services, disability, aged care, health or a related sector.
✅ Formalities (The serious stuff!) Appointments to this position will be subject to a national police clearance.
Costs for new checks will be covered and/or reimbursed by Rise.
A cover letter is required as part of your application.
While AI tools may be used to assist with editing and formatting, we are interested in learning about your genuine experiences, skills and achievements in your own words.
Within your cover letter,



please address the following in less than 500 words:Describe the most significant business problem you have helped solve using systems, reporting or data.Tell us about a time you influenced managers or operational teams to change the way they worked where you faced resistance.Describe a process you improved through automation, technology or AI from end to end ⭐️Why you should be part of Rise⭐️ For more than 40 years, Rise has been supporting over 5,000 people across our community, including young people at risk, those experiencing mental health challenges, people with disability, and older people.When you join Rise, you'll be welcomed into a culture that celebrates achievements and provides plentiful support.
You can enjoy generous salary packaging options of up to $15,900 per year (plus $2,650 for meals and entertainment), HBF corporate health discounts, journey cover insurance, and access to our employee assistance program.
We're proud of our genuine diversity, we want you to bring your true self to work and encourage applications from people of all backgrounds and identities, including those living with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community.
☎️Have more questions?
Contact Lee Cook (Manager - Scheduling and Client Management System) on ************ who will be happy to assist you during business hours.
Alternatively, you can email ****** APPLICATIONS CLOSE MONDAY 24 AUGUST **** Shortlisting, interviewing, and appointing may begin immediately.
We reserve the right to close the position without notice.
We suggest you don't delay applying to avoid disappointment.
? We wish you GOOD LUCK ?

📌 System Support Analyst (Client Management System) (Perth)
🏢 Rise
📍 Perth