Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.About The BUSY Group...The BUSY Group is a not-for-profit organisation which almost 50 years experience as a community partner.
With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.27/07/202626/08/2026Full Time - Fixed TermBrisbaneAustralian Apprenticeship Support ServiceOur purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.About The BUSY Group...The BUSY Group is a not-for-profit organisation which almost 50 years experience as a community partner.
With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.Job DescriptionAbout the RoleAs a Service Delivery Centre Trainer, you'll be the go-to expert for training delivery, resource development, coaching, and quality monitoring across the SDC.
You'll work closely with leadership, subject matter experts and frontline teams to ensure our training is current, compliant and genuinely useful.You'll thrive here if you enjoy variety, autonomy, and being part of a high-performing organisation committed to excellence and positive outcomes for apprentices, employers and communities.What You'll Be DoingCoordinate and deliver learning programs including new starter onboarding, refresher training and upskillingProvide day-to-day coaching,



support and development for SDC staffBuild robust relationships across AASS teams to support learning and capability upliftCollaborate with leadership to monitor performance, identify learning gaps and implement targeted training solutionsMaintain, update and create training resources, guides, process documentation and e-learning contentDevelop practical, role-specific training by consulting with subject matter experts and analysing operational needsUse a mix of learning methods — coaching, job-shadowing, workshops, online modulesConduct monitoring, quality checks and post-training audits to confirm training effectivenessRecommend improvements to processes, resources and practices based on training outcomesSupport continuous improvement across SDC operationsEnsure staff understand compliance requirements and contractual obligationsDeliver initial and ongoing developmental training for BUSY At Work SDC personnelRespond to changes in government policy and ensure training reflects current guidelinesReport on staff progress, training outcomes and capability developmentManage your workload effectively to meet KPIs and deadlinesUphold BUSY's commitment to child safety and organisational valuesThis is a fixed term position until April, ****, based in our Southport office.BUSY Benefits3 additionalpaid annual leave days – Christmas closureEnjoy a hybrid work model, collaborating in the office and working from homeClear pathways for internal advancementBUSY Benefits program-Paid parental Leave,



retaildiscountsand access to Fitness PassportEnjoy work that genuinelyimpactslivesEmployee Assistance Program with Sonder Wellbeing AppTools of the trade to support your individual roleDesired Skills and ExperienceAbout YouIf you love developing people, creating practical training resources, and driving continuous improvement, this role puts you at the centre of shaping how our teams learn, grow and deliver exceptional service.Strong knowledge of Australian Apprenticeships or the VET sectorAbility to interpret complex guidelines, policy and contractual requirementsExperience developing training resources, guides or learning materialsConfident delivery of training, coaching and capability-building activitiesAbility to conduct monitoring, quality checks or audits to assess training effectivenessExcellent communication and interpersonal skillsStrong organisational skills, time management and attention to detailA positive, proactive approach to change and continuous improvementCustomer-focused mindset and enthusiasm for supporting a high-performing service teamSelf-motivation, initiative and a passion for helping others succeedNext steps...Candidate care is important to us; this role will actively commence recruitment from the date of advertisement.
The closing date of this ad is dependent on the appointment of the role.The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.
The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People,veterans, people from culturally diverse backgrounds and people with disabilities.
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📌 Trainer - Service Delivery Centre (Brisbane)
🏢 BUSY At Work
📍 Brisbane