Sales & Operations Co-ordinatorOwn customer accounts and end-to-end job delivery in a quick growing & supportive company.About Us & The RoleWe are a family-owned personal care & wash manufacturing business based in Sydney and are looking for a proactive, organised Sales & Operations Co-ordinator to become the central point of contact for our contract manufacturing customers.
You'll own accounts end to end, from first enquiry and quote through production and on-time delivery, while keeping jobs running smoothly across the factory floor.
The role combines customer and commercial work with hands-on operational support across production, inventory, and dispatch to best service our customers.This is a role for someone who wants ownership, not a task list.
If you like seeing projects through, spotting gaps before anyone points it out, and being the reason a project is delivered right and on time, you'll do well here.
Part account manager, part operations coordinator, part problem-solver, working directly with the people who develop, cost, produce, and ship what we make.Reports to the Technical Manager, working closely with the operations and warehouse teams.Key ResponsibilitiesCustomer & account managementAct as the primary contact for contract customers across enquiries, quoting, forecasting, order processing, and day-to-day communicationManage and grow your accounts with a proactive sales mindset, spotting opportunities to lift order frequency, volume, and product rangeCoordinate new product development with existing and new customers,



keeping them informed at each stagePrepare contract customer proposals and costings end to endOwn each job from order through to on-time delivery, including factory floor presence, dispatch, and job documentationCapture and file job details and evidence for quality, compliance, and customer recordsManage packaging artwork briefs, supplier coordination, sampling, and the approval processOperations & administrationProcess sales orders, administer systems, and book/coordinate logistics, update forecastsSupport the team with cycle counts, inventory corrections and job completions (if required).
Assist warehouse, inventory, and production teams proactively, identifying gaps and actioning them without being askedRequirementsAt least 1 year experience in account management or a customer-facing sales role, ideally within manufacturing or FMCGA proactive, ownership-driven approach; you see what needs doing and do it, rather than waiting to be toldStrong attention to detail; critical for accurate orders, costings, and error-free job executionHighly organised, comfortable managing multiple jobs and customers at once without dropping detailConfident communicator across customers, suppliers, and internal teamsComfortable moving between the computer work, customer calls, and the factory floor in the same dayConfident with ERP, CRM, and office systems (full ERP training provided)What We OfferA supportive, family-owned workplaceA performance framework after successful completion of first year to track progress for a KPI-based bonus program thereon.A genuine end-to-end role with exposure across sales, operations, production, and dispatchThe opportunity to make a meaningful contribution to a growing manufacturing business
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📌 Sales & Operations Co-Ordinator (New South Wales)
🏢 Soap Solutions
📍 New South Wales