We are looking for a career-minded Supervisor who can lead our gaming team.
This is a great opportunity for you to showcase your passion for customer service, provide leadership & utilise your organisational skills.As our Gaming Supervisor, you will play a key role in maintaining and promoting the vision and values of the Club and effectively engaging and leading the front-line Gaming team to achieve our organisational goals.Here are the key duties and responsibilities for this role:Ensuring the provision of exceptional customer service to our members and guestsSupervising the Gaming Floor ensuring smooth and effective operational performanceEnsuring compliance with the Club's operating policies, practices, and proceduresAccuracy in cash reconciliationCompleting all relevant administration tasksManaging and coordinating staff in an efficient, effective, and respectful mannerSkills and Experience Required:At least two (2)



years' experience in a team leader/supervisory role within the club industryHave knowledge and experience of all gaming operations including TAB & KENOConfidence with a self-motivating and reliable attitudeOutstanding people skills with an extremely strong focus on customer serviceAbility to demonstrate leadership qualities in training and motivating a teamA can-do attitude with an ability to actively look for solutions to customer complaintsCurrent RSA & RCG Photo Competency CardAvailability to work a rotating roster including days, nights, weekends, and public holidaysDesirable but not essential qualifications/experience:Diploma in Front Line Management and/or HospitalityIGT Club AdvantageProficient Understanding of Tiered Loyalty
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📌 Gaming Supervisor (New South Wales)
🏢 Club Marconi
📍 New South Wales