Prime Group Hygiene Solutions Pty Ltd - Strathfield South NSWAt Prime Group Hygiene Solutions Pty Ltd, we are dedicated to delivering high-quality support services to our clients through innovative and reliable solutions.
We are currently seeking a skilled and motivated ICT Support Officer to join our energetic team and contribute to our mission of operational excellenceAbout the PositionAs an ICT Support Officer, you will play a critical role in maintaining and improving our IT systems, ensuring compliance with internal standards, and supporting users through technical guidance and problem resolution.
This position requires a proactive professional with strong analytical and communication skills.Some of the key duties and responsibilities are:Conduct quality audit inspections and assess systems, data, and documentation.Identify discrepancies and high-risk areas to ensure compliance with company standards.Recommend and support corrective actions to address non-compliance.Liaise with users and management to promote adherence to ICT standards and procedures.Diagnose and resolve system issues across software, hardware,



and network infrastructure.Provide training and technical support on application software and operational procedures.Troubleshoot and support desktops, email, databases, printers, and operating systems.Identify and diagnose errors in systems and code using structured testing protocols.Perform systems architecture reviews and recommend hardware/software strategies.Maintain and develop technical documentation for ICT systems and proceduresAbout youBachelor's degree in information technology, Computer Science, or a related field.Minimum of 2-3 years of relevant experience in ICT support or a similar role.Strong problem-solving and analytical skillsExcellent communication and interpersonal abilitiesHands-on experience with diagnosing and resolving technical issuesProficiency in IT systems auditing, troubleshooting, and documentationAbility to provide end-user support and training effectivelyJob Type: Full Time, Permanent
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📌 Ict Support Officer (New South Wales)
🏢 Prime Group Hygiene Solutions
📍 New South Wales