Service Desk & Field Support Engineer (L1) | Full-Time | Oran ParkAlpha IT Solutions is looking for a Service Desk & Field Support Engineer (L1) to join their growing technical team.
This is a hands-on, entry-level role based in Oran Park, suited to someone starting out in IT who is curious, reliable and keen to build strong foundations in client support, troubleshooting and field work.In this role, you will provide remote and onsite support to clients, resolving common first-level issues across desktops, Microsoft 365, networking and hardware, while following documented processes and escalating more complex work with clear notes and context.
As your capability grows, you will progressively take on broader responsibilities across Microsoft 365, endpoints, networking, monitoring and client environments under guidance.This position is not a remote or hybrid role.
The successful candidate will be required to work from the office Monday to Friday and attend client sites as required.About the RoleLog, triage and resolve client support requests via phone, email, portal and remote support toolsTroubleshoot common desktop, laptop, Microsoft 365, email, password, MFA, printer, mobile device and connectivity issuesProvide onsite support for basic tasks such as workstation setup, hardware swaps, cabling checks and equipment stagingComplete basic user onboarding and offboarding using documented processesEscalate complex or urgent issues to senior engineers with explicit notes and contextMaintain accurate ticket notes and contribute to knowledge base articlesFollow documented security procedures when handling passwords,



access requests and client informationWhat We Are Looking ForWindows 11 desktop troubleshooting, including login issues, application problems and printer/peripheral supportMicrosoft 365 user support across Outlook, Teams, OneDrive and SharePointUnderstanding of user account and access support, including password resets and MFA setupBasic understanding of networking concepts, including Wi-Fi, VPN, IP addressing, DNS and DHCPConfidence using remote support tools to assist clients and complete documented troubleshootingStrong written and verbal communication, with the ability to explain technical information simplyStrong attention to detail, curiosity, reliability and willingness to learnCurrent Australian driver's licence and ability to obtain current NSW Police checkHighly RegardedCertificate III, IV, Diploma or equivalent study in Information TechnologyPrevious experience in IT support, helpdesk, customer service, retail, hospitality or another client-facing roleAwareness of PSA, RMM and documentation platforms such as AutoTask, Datto RMM and IT GlueAwareness of Microsoft 365 administration, Entra ID, Intune or Endpoint ManagerExposure to basic PowerShell commands or scripting conceptsExposure to macOS, Linux, mobile device management or server environmentsWhy Join Alpha IT Solutions?
Join a growing, client-focused MSP with a strong reputation for practical, high-quality IT solutionsWork across a variety of projects, technologies and client environmentsBe part of a supportive team that values quality, accountability and continuous improvementBuild genuine technical foundations with structured escalation paths and real support from senior engineers
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📌 Service Desk & Field Support Engineer (New South Wales)
🏢 Human Resources Focus
📍 New South Wales