Australian Industry Group – Sydney CBD NSW
About the Opportunity
We are seeking an experienced Dynamics 365 CRM Data Specialist to support our Marketing leadership team.
This is a hands‐on, senior role responsible for the accuracy, integrity and continuous improvement of our Dynamics 365 CRM, keeping data clean and reliable across accounts, contacts, opportunities and pipeline records.
You'll build the reports, dashboards and automated workflows that our sales and membership teams rely on day to day, and act as the go‐to CRM expert across the business.
This role can be based in either Melbourne or Sydney.
Whilst the reality of each day will be different, you can expect to be accountable for:
Maintaining accurate, de‐duplicated CRM data and leading consistent processes for how leads, opportunities and member interactions are captured and managed
Designing and building reports, dashboards and marketing lists in Dynamics 365 and Power BI, and configuring model‐driven app elements (forms, views, business rules, business process flows)
Building and maintaining automated workflows and Power Automate flows to support sales and membership pipeline reporting and routines
Uplifting CRM capability across the business through training, onboarding support and well‐maintained SOPs and guides
Partnering with the CRM developer and cross‐functional teams to scope, implement and test CRM enhancements and integrations
To best succeed in this role you will have:
Demonstrated, hands‐on experience administering and supporting Dynamics 365 CRM in a business setting
A proven track record building reports and dashboards in Dynamics 365 and Power BI
Strong CRM data management and data governance skills, with a sound understanding of data security and access administration
Experience working within agile delivery, backlog management and stakeholder engagement




Advanced Excel skills and excellent written and verbal communication across technical and non‐technical audiences
Solid business analysis skills, including requirement gathering, process design and translating business needs into practical CRM changes
We offer you:
A collaborative work environment with talented people who are committed to achieving the best outcomes for our members and clients.
Professional development opportunities, including access to Australian Industry Group's short courses.
Flexible working arrangements to suit your circumstances, including purchase leave, an additional 5 days of annual leave if you use your yearly annual leave entitlements, and the ability to switch a public holiday to a day you prefer to take leave.
A wide range of employee benefits including free annual health initiatives, salary sacrificing options, including novated lease.
A genuine sense of belonging and individual achievement, where we will embrace your unique strengths and skills.
About Australian Industry Group
The Australian Industry Group is a peak national employer organisation representing traditional, innovative and emerging industry sectors.
We have been acting on behalf of businesses across Australia for 150 years.
We offer our membership strong advocacy and an effective voice at all levels of government underpinned by our respected position of policy leadership and political non‐partisanship.




Our members operate across a wide cross‐section of the Australian economy and are linked to the broader economy through national and international supply chains.
Our purpose is to empower industry success for a better Australia.
For more information about Australian Industry Group go to
Australian Industry Group is strongly committed to gender equality and an inclusive workplace.
We are committed to taking actions that enable our people to experience a protected and inclusive environment at all levels and in all areas of Australian Industry Group.
We partner with Circle In, Telus Health EAP and Supply Nation to provide additional support, so our people can thrive in the workplace.
We welcome unique ideas, identities, perspectives and backgrounds and we respect and value these differences.
We value the knowledge and insights Australia's First Nation's community bring to our workplace and our members.
We understand that the best candidate may not tick all the boxes, so please consider applying for this role even if you have the experience and capabilities for only a portion of the role.
Artificial intelligence tools are increasingly used in professional and academic contexts, and some candidates may choose to use them when preparing for interviews or researching Australian Industry Group.
While their use is neither encouraged nor discouraged, candidates remain fully accountable for any content produced and should apply sound judgement.
AI‐generated information may be inaccurate or incomplete and should be independently verified.
Candidates may be asked to explain how they used AI tools and assessed the reliability of any outputs.
Australian Industry Group accepts no responsibility for inaccuracies generated by third‐party AI platforms; candidates should rely on our official website and verified materials for accurate, up‐to‐date information.
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📌 Dynamics 365 Crm Data Specialist (New South Wales)
🏢 Australian Industry Group
📍 New South Wales