Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Rhodes team.This is a fast-paced, office-based role supporting a high-volume direct cremation service offering.
Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy workplace, and can confidently manage customer conversations over the phone.This is not a face-to-face service role - all communication is handledvia phone and email.
You'll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.What you'll be doing:Managing inbound customer enquiries and service requestsExplaining processes, documentation requirements,



and timelines clearly and professionallyCoordinating administration from initial enquiry through to completionLiaising with internal departments and sister companiesFollowing up outstanding documentation and informationWorking within KPI-driven turnaround timeframesMaintaining accurate records and system updatesWhat we're looking for:Strong administration and organisational skillsExcellent phone communication and customer service abilityConfidence managing direct and sometimes sensitive conversationsA calm, patient, and process-driven approachHigh attention to detail and ability to multitaskPrevious experience in contact centre, administration, customer service, or high-volume coordination rolesExperience within funeral services is not essential.
Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.What's on offer:Full-time permanent opportunityMonday to Friday hours only – no weekendsSupportive and collaborative office environmentStructured onboarding and trainingStable and growing organisation4 days onsite working from Rhodes office and 1 day from homeIf you're a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we'd love to hear from you.
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📌 Administration Funeral Arranger (New South Wales)
🏢 Mayday Recruitment
📍 New South Wales