An exciting prospect exists for an IT Support Analyst to join a well‐established and growing national organisation.
Reporting into the IT team, you will play a key role in delivering exceptional technical support to end users across multiple locations throughout Australia.This position is ideal for a motivated IT professional with 2-3 years of support experience who enjoys solving problems, helping users, and building their technical expertise across a broad technology landscape.Key ResponsibilitiesProvide Level 1 and Level 2 remote support via phone, email and ticketing systemsTroubleshoot and resolve hardware, software and network-related issuesManage and prioritise multiple support requests while maintaining service levelsKeep users informed of progress and resolution timeframesMonitor systems and elevate critical issues when requiredMaintain accurate technical documentation and knowledge base articlesAssist with user training initiatives across supported technologiesCollaborate with internal teams to resolve complex technical issuesParticipate in infrastructure, systems and technology improvement projectsSupport desktop, laptop, mobile and telephony environmentsAbout YouTo be successful in this role,



you will bring:Certificate IV in Information Technology (or higher)2+ years' experience in an IT Support, Service Desk or Helpdesk roleExperience supporting users across multiple sites or a national businessStrong customer service and communication skillsExcellent troubleshooting and documentation capabilitiesA proactive and team‐oriented approachTechnical SkillsExperience across a broad range of technologies, including:Microsoft 365 AdministrationActive DirectoryMicrosoft ExchangeMicrosoft AzureWindows Server AdministrationLAN/WAN networkingDNS, DHCP, Routing and VPN technologiesDesktop and laptop deployment and imagingVoIP and mobile device supportDell and Apple/Mac hardware environmentsWhat's on Offer?
Competitive salary packageStable permanent positionModern office environment with onsite parkingExposure to a broad technology stackOpportunity to contribute to projects and continuous improvement initiativesSupportive, collaborative and people‐focused cultureOngoing professional development and career progression opportunitiesIf you're a customer‐focused IT professional looking to take the next step in your career with a growing organisation, we'd love to hear from you.
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📌 It Support Analyst (New South Wales)
🏢 Reo Group
📍 New South Wales