Customer Service Officer - Mawson LakesSupportive team cultureDynamic, site-based role where no two days are the sameOpportunities to grow your skills and careerIf you're ready to step into a role where no two days are the same, and where you can truly make an impact—we want to hear from you!
About the RoleWe're looking for a dynamic and driven Customer Service Officer to join our Interior Systems team at our CSR Mawson Lakes site - a team that's passionate about shaping spaces for life and delivering next-level customer experiences.
You'll be at the heart of our customer experience - keeping things moving, solving problems, and delivering excellence every day.Key ResponsibilitiesDeliver exceptional customer service via phone, email, and system channelsProcess customer orders accurately and efficiently (moderate-high complexity)Provide product, technical, and sales support across multiple brandsProactively manage stock availability, lead times, and order fulfilment issuesLiaise with logistics to coordinate timely and cost-effective deliveriesKeep customers informed on order status, delays, and solutionsInvestigate and resolve customer enquiries, complaints, and returnsMaintain accurate data and reporting within SAP/CRM systemsCollaborate with sales, operations, and dispatch teams to deliver outcomesContribute to continuous improvement initiatives and process enhancementsWhat You Bring3-5 years in customer service or call centre rolesA natural communicator with a professional,



customer-first mindsetConfidence handling complex queries and multiple systemsExperience with SAP, CRM platforms, and order management processes (advantageous)Strong collaboration skills across sales, operations, and logisticsA proactive attitude and passion for continuous improvementTeam player mentality with a drive to succeed togetherWhy Join CSR?
Collaborative, supportive leadership with an open-door policy.Career growth opportunities within a leading national business.Strong work-life balance, with a supportive and team-oriented team culture.Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brandsSupportive and team-oriented culture that fosters innovation and inclusion.
You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.Attractive salary and benefits, including access to exclusive discounts and offers.Enjoy a dynamic, site-based role where no two days are the same.Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.We have a strong commitment to workplace health and safety and the wellbeing of our people.To find out more about us, visit
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📌 Customer Service Officer - Mawson Lakes Sa (Adelaide)
🏢 Csr
📍 Adelaide