EARN $75,000 pa + Super | Be Part of a Fast-Growing Health-Tech Start-UpJoin a Mission-Driven Company Changing Healthcare Through Early DetectionBrisbane Hybrid Role | Perfect for a Natural Communicator in Customer SuccessAbout The CompanyOur client provides customers with convenient access to Whole-Body MRI scans across Australia.
Backed by some of Australia's leading venture funds, they're on a mission to enable early detection of curable illnesses through advances in medical imaging.
This is a rapid-growth start-up with a high-agency, ownership-driven, execution-focused culture - every call the team takes has the potential to lead to a life-changing early detection.About The OpportunityThe primary purpose of this position is to guide potential customers through the MRI scan consenting process, ensuring they feel supported, informed, and confident.Reporting directly to the Head of Sales,



some of your responsibilities will include:Facilitating warm handovers to the team for complex customer queriesRe-engaging warm leads already in the database - no cold calling involvedCoordinating scan bookings with clinics and checking in ahead of appointmentsResponding promptly to inbound enquiries via phone, email, and digital channelsConducting thorough suitability assessments and recording interactions in the CRMAbout YouThe successful candidate will have:A structured, conversion-focused approach to pipeline follow-upA Bachelor's degree (favourable, not essential) and Year 12 completionThe ability to navigate sensitive conversations with calm and confidenceExperience engaging with customers via phone and email for extended periodsOutstanding communication skills, with the ability to build rapport and empathiseWhat's in it for You?
Real Impact From Day One | Be Part of a Mission That Changes LivesBased in Fortitude Valley, with Hybrid Flexibility Once You're Settled InFree Coffee & Team Lunches | Close-Knit, High-Growth Team EnvironmentBacked by Leading Venture Funds | Be Part of a Fast-Growing Health-Tech Start-UpReal-Time Coaching & Mentorship | Ideal for Someone Early in Their Career Looking to Grow Rapid
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📌 Customer Success Consultant (Brisbane)
🏢 RecruitShop
📍 Brisbane