Case Manager
Fixed-term Full-time prospect for parental leave coverage (until December ****)
Based in Woonona with Hybrid work arrangements
WFH flexibility available after training period is complete
About the role:
We are currently seeking a proactive Case Manager on a full-time basis to cover a period of parental leave until December ****.
You will be responsible for managing all aspects of claims management in line with legislation and business rules.
With your exceptional customer service and organisational skills, you will effectively manage a caseload of ***** claims in collaboration with internal and external stakeholders.
The purpose of your role is to support injured workers by monitoring their recovery with the end goal to return to work in a timely and sustainable manner.
Your main responsibilities include:
Proactively handle all aspects of claims management in alignment with legislation and business rules
Collaborate with internal and external stakeholders to develop claims strategies
Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues
Deliver exceptional customer service and maintain high organisational standards
About you:
Your education, experience and skills will include:
Experience in claims management
Minimum 1-2 years Workers Compensation experience
Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel
An ability to work effectively with a range of internal and external stakeholders
Sound organisational skills and ability to prioritise a high workload




Excellent written and verbal communication and interpersonal skills
Understanding of medical terminology
What we offer:
Friendly and supportive team culture
7.25-hour days, Monday to Friday
5 weeks annual leave plus 20% leave loading
18 days personal leave & 3 days family and emergency leave
Onsite Parking available
Reward and Recognition program to celebrate your success
Retailer discounts through Smart Spending App
Access to Employee Assistance Program and novated leasing
About us:
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services (Mines Rescue, Health and Insurance) to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens.
Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.
Successful applicants will be required to complete a satisfactory background check (including criminal history and references) prior to commencement of employment.
We take our responsibility to protect the industry that we work in very seriously.
Our People, Customers and Community safety and wellbeing are priorities for us.
Applications close 17 August ****.
#J-*****-Ljbffr

📌 Case Manager (Wollongong)
🏢 Coal Services
📍 Wollongong