Ambrose Construct Group is seeking an organised and customer-focused Afterhours Make Safe Coordinator to join our Sunshine Coast team.
This role is critical to supporting emergency insurance make-safe works outside of standard business hours.
You will coordinate trades, liaise with clients and customers, review reports, and provide administrative support to our Make Secure Supervisors to ensure urgent jobs are managed efficiently and professionally.
This is a full-time permanent position based on the Sunshine Coast, with a hybrid work arrangement.
Following your initial onboarding and training, you'll have the flexibility to work from home on selected days, while maintaining regular collaboration with the team in the office.
Important
This is not a standard 9-5 administration role.
The successful candidate will participate in an after-hours roster and be available to manage phone calls and urgent coordination tasks when required.
A suitable home office setup and reliable internet connection are essential to support after-hours and remote work.
What you'll be doing
Participating in the Make Safe after-hours roster
Scheduling and maintaining make-safe trade appointments
Reviewing and following up reports submitted by trades
Liaising with contractors to ensure reports are accurate and submitted to clients
Providing administrative support to the Make Safe team, clients, and customers
Monitoring internal reporting to ensure KPIs are achieved




Building and maintaining strong relationships with clients, customers, and contractors
Answering incoming calls and directing matters to the appropriate Supervisor where required
Contributing to a safe workplace and complying with all relevant health and safety policies
What we're looking for
Previous administration experience
Excellent verbal and written communication skills
Strong time management and attention to detail
Ability to prioritise tasks and work in a fast-paced environment
A proactive, team-oriented approach
Ability to work outside normal business hours when required
Highly regarded
Experience in the construction or insurance repair industry
Trade qualifications or equivalent industry knowledge
Experience coordinating field-based teams or contractors
Hybrid work arrangements with the opportunity to work from home following training
Be part of a national leader in insurance repairs and restoration
Join a supportive, collaborative and high-performing team
Work in a varied role where no two days are the same
Develop valuable coordination and emergency response experience
Make a genuine difference by helping customers during stressful situations
Ambrose Construct Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive work environment.
Please note: Only shortlisted applicants will be contacted.
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📌 After Hours Make Safe Coordinator (Queensland)
🏢 Ambrose Construct Group
📍 Queensland