Step into one of Sydney's most unique boutique hotels, where heritage character meets contemporary design in the heart of Darling Harbour.
Hotel Woolstore **** is a beautifully restored former wool store, now home to 90 individually designed guestrooms, a vibrant neighbourhood restaurant and bar, and dynamic event spaces that attract both local and international travellers.As part of Accor's Handwritten Collection, the hotel is built on storytelling, individuality and genuine hospitality.
Every guest experience is personal, memorable, and shaped by a passionate team who bring the building's rich history to life through service.Company DescriptionStep into one of Sydney's most unique boutique hotels, where heritage character meets contemporary design in the heart of Darling Harbour.
Hotel Woolstore **** is a beautifully restored former wool store, now home to 90 individually designed guestrooms, a vibrant neighbourhood restaurant and bar, and dynamic event spaces that attract both local and international travellers.As part of Accor's Handwritten Collection, the hotel is built on storytelling, individuality and genuine hospitality.
Every guest experience is personal, memorable, and shaped by a passionate team who bring the building's rich history to life through service.Job DescriptionWe are seeking a motivated and service-focused Duty Manager to join our Front Office leadership team.This is a hands-on leadership role where you will be the key point of contact on shift, ensuring smooth daily operations across reception, reservations and guest services.
You'll lead by example, supporting the team to deliver seamless, personalised experiences from arrival through to departure.Working in a quick-paced boutique environment, you'll balance operational leadership with guest engagement,



helping to create a warm and memorable stay experience for every guest.In this role, you will:Lead daily front office operations as shift leader across all guest touchpointsSupport and coach the team to deliver consistently high service standardsManage guest feedback and service recovery with confidence and careOversee reservations accuracy and support revenue performanceEnsure clear communication and coordination across hotel departmentsContribute to a positive, collaborative and guest-focused team cultureAssist with rostering and day-to-day operational planningProvide flexible support across hotel operations when requiredQualificationsWe're looking for someone who brings:2–4 years' experience in hotel operations with leadership exposureStrong passion for hospitality and delivering standout guest experiencesConfident communication skills with the ability to build rapport quicklyCalm, adaptable and solution-focused approach in a busy environmentWorking knowledge of PMS systems (Opera Cloud or similar preferred)Availability for a rotating roster including evenings, weekends and public holidaysAdditional InformationWhy work for Accor?
Accor is one of the largest global hospitality businesses, with over **** Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayAccess to global accommodation and F&B; discounts#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure MilestonesOur Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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📌 Duty Manager (New South Wales)
🏢 Handwritten Collection
📍 New South Wales