Customer Service Representative
Talent pool creation for the locations of Loftus and St Leonards
$80,502 – $88,860 salary package - includes base salary ($70,926 - $78,289), plus employer's contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life‐changing impact.
That's why we offer world‐class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life‐changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world.
Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence.
They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
we provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35‐hour working week.
About the role
As a Customer Service Representative, you will be the first point of contact for TAFE NSW students, prospective students, and former students.
This is a customer‐facing role based on campus, where you will support people at every stage of their journey from initial enquiries through to course information, enrolment, completion, and general support services.
No two days are ever the same.
In this high‐volume role, you will provide friendly, accurate and timely support across multiple channels, including face‐to‐face, phone and online.
You will support customers with enquiries, applications, and a wide range of student services, always aiming to resolve issues quickly and deliver a positive and supportive experience.
As a team player who is adaptable and proactive,



you will support different Student Services teams during busy periods or when priorities shift.
You will also work closely with internal teams to resolve or elevate more complex enquiries, identify customer needs, and ensure the customer is always at the centre of your decision‐making.
Contract & working hours
Opportunities from this talent pool may be offered on a full‐time or part‐time basis.
Full‐time positions require availability to work 35 hours per week, Monday to Friday, between 8:00am and 6:15pm.
These roles are based on‐site at a TAFE NSW campus.
About you
To succeed in this role, you will bring experience working in a fast‐paced, high‐volume customer service environment, supporting customers across multiple channels such as face‐to‐face, phone and online.
You enjoy helping people and take a proactive, customer‐first approach, always looking for ways to provide a positive and efficient experience.
You are a strong team player who is adaptable and comfortable working in an environment where priorities can shift.
With a mature, can‐do mindset, you take ownership of your work, communicate clearly, and collaborate effectively to resolve enquiries and support your team during busy periods.
You will have strong attention to detail and be confident using a range of systems and technology, including MS Office and digital communication tools, with the ability to quickly learn new systems.
CRM experience is highly regarded.
In addition,



you will hold a minimum Certificate III in a relevant administration discipline (or equivalent experience) and be willing to travel to nearby campus locations if required.
Our commitment to diversity, equity and inclusion
TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve.
We welcome applications from all backgrounds.
If you require adjustments during the recruitment process, adjustments can be made.
Application requirements
Your current resume
Targeted question (maximum 300 words)
Targeted question Provide an example of a time you had to explain general information to a customer with limited knowledge of the topic.
Include how you adapted your communication style to support their understanding
Applications close Monday 13 July **** at 11:55pm AEST.
Additional information
Role‐specific enquiries: Joanne Sherman, Team Leader Student Administration Services.
General recruitment and adjustment enquiries: Sarah Aitchison, Talent Acquisition Advisor.
Aboriginal candidate support: Our Aboriginal Employment Team is available for questions or support regarding the Confirmation of Aboriginality process, application or resume support and interview preparation.
This is a child‐related position.
Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing.
TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‐employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current Recent Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
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📌 Customer Service Representative (New South Wales)
🏢 TAFE NSW
📍 New South Wales