Health and Aged Care Professionals – Frenchs Forest NSW
$95,000 - $95,000 a year
Full time
14d ago , from Health and Aged Care Professionals
Benefits
Permanent roleThis role is based full-time in the office (Monday to Friday)Offices located in Frenchs Forest, ****Free onsite parking
About the Company
Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia.
They are known for their high-quality products, strong customer relationships and a collaborative, team-driven culture.
About the Opportunity
This is a leadership opportunity managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders.
You will be responsible for overseeing daily operations, driving team performance and ensuring all customer interactions are handled efficiently and professionally.
This role is ideal for someone ready to step into or further develop their leadership capability, with a strong focus on coaching, accountability and continuous improvement.
What You'll Be Doing
Leading, coaching and developing a team of Customer Care CoordinatorsOverseeing daily workflow including inbox management,



open orders and follow-upsEnsuring timely resolution of outstanding items such as missing PO details and approvalsMonitoring performance, tracking KPIs and driving team accountabilityActing as the escalation point for complex customer queries or issuesWorking closely with internal teams including Sales, Warehouse and OperationsIdentifying process improvements to enhance efficiency and service delivery
What You'll Need
Experience in a customer service, customer care or order processing environmentPrevious leadership, team leader or supervisory experienceExperience within healthcare, medical devices, manufacturing, or FMCG environments preferredStrong ability to manage competing priorities in a fast-paced environmentExcellent communication and stakeholder management skillsA proactive, solutions-focused mindset with strong attention to detailConfidence working across multiple systemsA hands‐on approach with the ability to support and guide the team when needed
Culture
This is a business that values collaboration, positivity and accountability.
The team works closely together in a supportive, office-based workplace and takes pride in delivering a high level of service to their customers.
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📌 Customer Service Manager (New South Wales)
🏢 Health and Aged Care Professionals
📍 New South Wales