Join a growing Registered Training Organisation and help change lives through education!
Are you an organised, customer-focused administrator who thrives in a fast-paced workplace?
Do you enjoy supporting students and being part of a team that is passionate about making a difference?
At MiHaven Training, we don't just deliver qualifications—we empower people with the skills and confidence to build successful careers.
As our organisation continues to grow across Queensland, we're looking for an enthusiastic Student Services Officer to join our dynamic team.
Why Join Us?
At MiHaven Training, you'll become part of a supportive, collaborative, and energetic workplace where your ideas are valued and your professional growth is encouraged.
We offer:
A friendly, inclusive, and supportive team culture
Opportunities for career development and career progression
Modern office facilities and systems
A varied role where no two days are the same
The opportunity to make a real difference in students' educational journeys
Regular team celebrations and recognition of achievements
About the Role
As the Student Services Officer, you will be the first point of contact for many of our students and stakeholders, ensuring every interaction is professional, welcoming and efficient.
Your responsibilities will include:
Providing exceptional customer service to students, employers and stakeholders
Managing student enquiries via phone, email and face-to-face
Processing enrolments and maintaining accurate student records
Supporting trainers and management with administrative tasks
Scheduling classes, assessments and student communications




Preparing training documentation and student resources
Maintaining compliance documentation and electronic filing systems
Assisting with reporting and general office administration
Working collaboratively across multiple departments to deliver an outstanding student experience
About You
You are someone who:
Has outstanding organisational and time management skills
Has excellent written and verbal communication skills
Can manage competing priorities while maintaining attention to detail
Enjoys working in a collaborative team environment
Is confident using Microsoft Office and learning new systems quickly
Takes initiative and enjoys solving problems
Has a positive attitude and a willingness to learn
Experience in one or more of the following would be highly regarded:
Registered Training Organisation (RTO) administration
Student management systems (aX, VETtrak or similar)
Training administration
Domestic VET administration
AVETMISS or compliance administration
Customer service or reception
Don't have RTO experience but have strong administration skills and a great attitude?
We'd still love to hear from you.
What Success Looks Like
Delivers exceptional service to every student
Maintains accurate and compliant records
Supports our trainers to deliver quality education
Helps create a positive and welcoming learning environment
Contributes ideas that improve our processes and student experience
Ready to Join Us?
If you're looking for more than "just another administration job" and want to be part of an organisation that genuinely changes lives through education, we'd love to hear from you.
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📌 Student Services Officer (Queensland)
🏢 MiHaven Training
📍 Queensland