E-Commerce Assistant | Operations, Logistics & Customer Service
mrniland.com | Full time | Crows Nest Office
About mrniland
mrniland is the cookware brand of chef Josh Niland, built on the same thinking that shaped Saint Peter and Fish Butchery.
Our products, including the Fish Weight and the cast iron Fish Pan, are designed in Sydney and sold to home cooks and skilled kitchens in Australia, the United States and beyond.
The brand is growing, and we are hiring our first dedicated full time role to run it day to day.
The role
You will work directly with Julie Niland, co-owner and director, as her second in command across the mrniland business.
Work is located in our Crows Nest Office.
This is a hands‐on role covering three areas:
Operations
Manage inventory, stock levels and reordering across AU and US warehouses
Oversee order fulfilment, shipping and freight, and resolve delivery issues
Move stock between locations as needed using your own car
Engrave pans and weights to order and post
Coordinate with suppliers, manufacturers and logistics partners
Keep the Shopify store accurate and running smoothly
Own the customer inbox across both markets and respond within agreed timeframes
Handle order queries, returns, exchanges and warranty matters
Turn recurring questions into better FAQs,



product pages and processes
Marketing support
Schedule content and EDMs that have been planned and written
Assist with product launches, promotions and campaign coordination
Help with reporting on what is working
If this is an area of interest for you we can structure more work towards this once logistics and customer service is mastered.
About you
Experience in e-commerce or retail operations is valued, but we will train the right person.
What matters more:
Able to work independently and manage your own day without close supervision
Organised, self‐directed and good at closing loops without being chased
A clear, careful writer who can hold a brand voice
Quick to learn new systems.
We use Shopify, Klaviyo and Meta, and familiarity helps but is not required
A current driver's licence and your own reliable car
Comfortable with hands‐on work, including engraving products to order (training provided)
Genuine interest in food and cooking is a strong advantage
Details
Full time, Monday to Friday, 9am to 5pm
Based at our Crows Nest office, Sydney
Salary negotiable based on experience.
Part time hours can be discussed if preffered.
Reporting directly to Julie Niland
#J-*****-Ljbffr

📌 E-Commerce Assistant | Operations, Logistics & Customer Service (New South Wales)
🏢 Saint Peter
📍 New South Wales