As a key member of the Fundraising team, the Supporter Care Coordinator is often the first voice or face a Wayside Chapel supporter connects with.
This role delivers warm, responsive, best-practice care across every touchpoint, playing an essential part in how supporters experience our mission day to day.ABOUT THE ROLEBuild genuine relationships with supporters and fundraisers, ensuring every interaction reflects the values of the Wayside community and brandManage inbound enquiries for cash supporters and regular giversThank and welcome supporters across all areas of fundraising, including coordinating volunteers to help make these calls, particularly during the Christmas periodDeliver exceptional supporter experiences across phone, email, and in-person interactionsCoordinate regular giver onboarding, support retention campaigns, and mass impact reportingABOUT YOUYou've spent a couple of years building excellent relationships with customers or supporters, whether in a donor care, sales, or customer service settingYou thrive on variety, as one moment you're on the phone welcoming a new supporter, the next you're supporting a community fundraising event, and after that you're troubleshooting a payment decline or a supporter concern.Superior customer service skills, high degree of empathy and ability to represent Wayside Chapel in a professional manner at all timesA champion for needs of all supportersExperience using a CRM system (e.g. Salesforce)



with confidenceABOUT WAYSIDEWayside Chapel has provided unconditional love,careand support to the most marginalised peopleon and around the streets of Sydney since ****.
Our mission is to create a community with no 'us and them',and address underlying issues of inequality,wellbeingand loneliness.From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect and love at the heart of what we do.
Every day, we walk alongside people facing homelessness, addiction, mental healthchallengesand isolation.Weprovide care that is trauma informed, respectful and human.WHAT'S IN IT FOR YOU?
Five weeks' annual leaveFlexible/hybrid working options$15,900 of your annual salary tax-free through generous NFP salary packagingPaid cultural and ceremonial leave for First Nations employeesCultural loading allowanceEmployee Assistance Program – free, confidential counselling serviceWayside is a registered portable long service leave employerWayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, genderidentitiesand/or expressions.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.Before an offer of employment, candidates will be required to complete the pre-employment checks, including reference checks and a background check.
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📌 Supporter Care Coordinator (New South Wales)
🏢 Wayside Chapel
📍 New South Wales