Take ownership of IT service delivery at a large, busy school campus in Upper Coomera, with an established support team behind you and a Level 1 technician working alongside you.About Klearnet SolutionsKlearnet Solutions has been supporting businesses and schools across Brisbane, Logan and the Gold Coast since ****.
We deliver everything from day-to-day support through to networking, security and cloud projects, and we pride ourselves on long-standing client relationships built on genuinely good service.About the roleBased onsite five days a week, you will manage the operation of the campus ICT network and end-user computing setting, act as the Level 2/3 escalation point for the site and oversee and mentor a Level 1 onsite technician.This is a hands-on role with plenty of variety.
One minute you might be working on server or network infrastructure, the next you are rolling out devices or helping a staff member get their classroom technology working.
You will have the autonomy to run the site day to day, with the wider Klearnet team behind you when you need it.Key responsibilitiesManage the day-to-day operation of the campus ICT network and associated servicesOversee, mentor and coordinate the work of a Level 1 onsite technicianProvide advice and assistance on maximising ICT operations across the campus, including acquisition, installation, operation, maintenance, repair and replacement of equipmentProvide effective and efficient support to staff and students, resolving problems with computing facilities while maintaining a strong customer focusSupport the campus community with technical advice, instruction and assistance with electronic equipment, in line with site and manufacturer policies,



guidelines and network standardsAssist with training staff on the effective application of ICT toolsCarry out regular preventative maintenance, along with routine and emergency repairs, across ICT facilities and associated equipmentMaintain accurate records and documentation relating to ICT support and infrastructureCommunicate with various stakeholders, including site leadership, vendors and external support teams, and provide technical advice when requiredAbout youStrong technical knowledge of server hardware, configuration and networking peripheralsA high level of understanding of PC desktop and laptop systems, Apple iPads and printer supportSolid understanding of Local Area Networks and Wide Area NetworksExperience using remote support tools to manage servers and workstationsSound working knowledge of network security and security protocolsExcellent communication and interpersonal skills with a strong client focusStrong analytical and problem-solving skills, with the ability to research, identify and apply creative solutionsAble to work as part of a team, with the confidence to guide and develop a junior technicianPrevious experience in a school or education environment will be highly regardedRequirementsA current Working with Children Check (paid Blue Card), or the ability to obtain one prior to commencementWillingness to complete site-specific inductions and certifications required to administer the campus networkWhy join Klearnet$80,000 per year plus superannuationStable, full-time role with consistent Monday to Friday hoursThe autonomy of running your own site, backed by an experienced technical teamOngoing training and development, including vendor certificationsA supportive, down-to-earth team that has been doing this for over 25 years
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📌 Level 2/3 It Technician (Onsite) (Gold Coast)
🏢 Klearnet Solutions
📍 Gold Coast