Westcoast BMW is seeking an experienced and customer-focused Service Advisor to join our team in Wangara.

As the main point of contact between our customers and the Service Department, you will coordinate vehicle servicing and repairs while delivering the premium experience expected from the BMW brand.

What you’ll be doing
Welcoming customers and discussing their servicing requirements
Managing service enquiries, appointments and bookings
Preparing repair orders and providing accurate cost and time estimates
Keeping customers informed throughout the servicing and repair process
Organising courtesy vehicles when required
Liaising with the Workshop Controller and technicians to support an efficient workflow
Obtaining customer authorisation for additional work
Responding to customer enquiries and resolving concerns professionally
Building strong customer relationships and encouraging repeat business
Promoting dealership services and maintaining high customer satisfaction
Following all dealership safety, security and operational procedures

What we’re looking for
A minimum of two years’ experience in a similar Service Advisor role
Strong working knowledge of the automotive industry




Sound mechanical knowledge and understanding
Excellent customer service and communication skills
Solid organisational and time management abilities
The ability to communicate professionally with customers and technicians
A positive, professional and team-focused attitude
Effective leadership skills and the confidence to take initiative
Proficiency in Microsoft Office

What we offer
The prospect to represent a premium automotive brand
A supportive and skilled team environment
Ongoing training and development
Career progression opportunities within an established automotive group
Competitive remuneration for the right candidate

If you are an experienced Service Advisor who takes pride in delivering exceptional customer service, we would love to hear from you.

Click “Apply” today to join the Westcoast BMW team in Wangara.

All applications will be treated with strict confidentiality.

We are proud to be an equal opportunity employer and welcome applications from suitably qualified candidates of all backgrounds.

Subject to a Satisfactory National Police Certificate

📌 Service Advisor Wangara (Australia)
🏢 Westcoast BMW
📍 Australia