We are seeking a highly organised and customer-focused Administration person to join our team. This role is ideal for someone who enjoys coordinating jobs, supporting technicians, and ensuring smooth day-to-day service operations.

About the Role

As Administration Officer, you will have contact between clients, technicians, and management, helping to schedule, track, and support other service staff.

Key Responsibilities
Assisting Service department in scheduling and coordinating service jobs and technician workloads
Communicating with clients regarding bookings, updates, and service outcomes
Goods receipting supplier invoices, data entry
Preparing quotes, work orders, and invoices
Processing purchase orders
Maintaining accurate records of service jobs and documentation
Supporting technicians with administrative and logistical needs
Handling incoming calls, emails, and customer enquiries

About You
Previous experience in service administration, scheduling, or office support role




Strong organisational and time management skills
Excellent communication and customer service abilities
Ability to multitask and work in a quick-paced environment
High attention to detail and problem-solving skills
Proficient in Microsoft Office (especially Excel and Outlook)
Experience with job management systems (e.g. SimPRO, ServiceM8) is highly regarded
Australian work rights required

What We Offer
Competitive salary based on experience
Friendly and supportive team workplace
Stable, long-term role with a growing business
Opportunities for career development

How to Apply

If you're a proactive and reliable administrator who enjoys keeping things organised and delivering outstanding service, we'd love to hear from you.

Please submit your resume and a short cover letter outlining your experience.

📌 Administration Officer Townsville
🏢 Waste Water Works
📍 Townsville