This role provides high-level specialist leadership in patient and consumer experience, including oversight of complaint management functions to ensure healthcare is responsive to each patient's needs, preferences and values.
Drawing on expertise in health service delivery, education, training, partnership and collaboration, the role enhances the patient experience at The Prince Charles Hospital and serves as a key reference point for executive and senior hospital staff.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Demonstrate specialised level clinical service delivery knowledge, skills, and leadership across multi- specialty clinical areas to effectively manage complex complaints to contribute to effective patient and consumer experience and outcome management across TPCH.Provide support and advocacy to vulnerable and at-risk patients to improve their consumer experience.Provide support to staff caring for patients with high needs.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, versatile, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to *****% and access to salary packagingMetro North Health offers a energetic and progressive environment at the forefront of healthcare, research, and education.
With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
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📌 Gpwsi Patient Experience Medical Lead (Brisbane)
🏢 Metro North Hospital And Health Service
📍 Brisbane