At The Packaging Place, we are passionate about delivering exceptional packaging solutions with outstanding customer experiences.
We are looking for a motivated Customer Service Officer to join our friendly, collaborative team and be the first point of contact for our valued customers.
You will play a key role in helping customers find the right packaging products for their business, processing orders, and supporting our wider sales and operations teams all in a fast-paced environment where no two days are the same.
Your Opportunity to Join Our Team
At The Packaging Place, we are passionate about delivering exceptional packaging solutions with outstanding customer experiences.
We are looking for a motivated Customer Service Officer to join our friendly, collaborative team and be the first point of contact for our valued customers.
You will play a key role in helping customers find the right packaging products for their business, processing orders, and supporting our wider sales and operations teams all in a fast-paced workplace where no two days are the same.
Why The Packaging Place?
Onsite parking available
Stable, growing business with strong job security
Health, safety, and wellbeing are at the heart of everything we do
Supportive, team-focused culture where collaboration is celebrated
Monday to Friday hours — great work-life balance
Hours of work: 8:00 am – 4:00 pm
What You'll Be Doing
Providing outstanding customer service to existing and new customers via phone and email




Enter orders into Fishbowl and monitor order status keeping our customers updated
Assisting customers with product inquiries and helping them select the right packaging solutions for their business
Supporting our customers in our showroom to chose the right products and help them growth their business.
Completing your daily call cycle and accurately keying customer orders into our system
Upselling and cross-selling The Packaging Place product range to enhance customer orders
Providing administrative support to the wider Customer Service team and Business Development Managers
Liaising with operations and logistics companies to ensure smooth order fulfilment and dispatching.
Accurately processing payment credits, updating accounts, and reconciling discrepancies in a timely manner
What You'll Bring
Exceptional customer service skills with a genuine passion for helping people
Proficiency in MS Office Suite — particularly Outlook, Excel, Word, and Teams
Experience using Fishbowl highly desired.
Experience thriving in fast-paced, high-volume environments
Strong communication skills and the confidence to think on your feet
Excellent time management skills with the ability to juggle competing priorities
A collaborative team player who can also work independently when needed
Experience in packaging, manufacturing, or a related industry is highly regarded
A minimum of 1-2 years of customer service experience
Australian permanent residency or citizenship required
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📌 Customer Service Representative (Brisbane)
🏢 The Packaging Place
📍 Brisbane