Don't just function, flourish.
With EVT Connect Hospitality.
The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.
About Us
Don't just function, flourish.
With EVT Connect Hospitality.
The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.
About the Hotel
Kimpton Hotels & Restaurants is all about heartfelt human connections.
As pioneers of the boutique hotel concept, Kimpton is known for creating genuinely personal, unscripted luxury experiences.
Our people are passionate, creative, and driven to deliver exceptional care to guests, colleagues, and communities.
At EVT Connect Hospitality, we proudly support Kimpton hotels by providing best-in-class operational expertise, talent development, and brand leadership — empowering teams to flourish, not just function.
The Role
As Front Office Manager, you will lead the Front Desk and Guest Services team, ensuring seamless day-to-day operations and exceptional guest experiences.
You'll drive service standards, team engagement, and operational excellence while maintaining compliance with Kimpton, IHG, and regulatory requirements.
This is a hands‐on leadership role,



ideal for someone who thrives in a boutique luxury environment and loves creating memorable guest moments.
Key Responsibilities
Oversee Front Office and Guest Services operations, including Front Desk, Porters and Doorpersons
Deliver personalised, high-quality guest experiences from arrival to departure
Lead daily briefings, manage handovers, and oversee arrivals and departures
Resolve guest concerns with professionalism and care
Collaborate closely with Housekeeping and other departments to ensure room readiness
Conduct room and public area inspections and report maintenance issues
Promote Kimpton brand standards and service behaviours
Prepare rosters in line with business and operational needs
Support onboarding, training and development of front office colleagues
Assist with night audit oversight and overnight operations
Drive IHG Rewards recognition and enrolment targets
About You
Proven leadership experience in Front Office or Hotel Operations
Passionate about guest experience and boutique hospitality
Strong communicator with a calm, solutions-focused approach
Highly organised with strong attention to detail
Confident leading teams in a fast-paced environment
Comfortable working across a rotating roster, including weekends and public holidays
What We Offer
Career development opportunities within EVT Connect Hospitality
A supportive, inclusive and values-driven workplace
Food & Beverage and accommodation discounts
Access to IHG global colleague advantages
Employee Assistance Program (EAP)
The opportunity to work with an iconic luxury boutique brand
#J-*****-Ljbffr

📌 Front Office Manager (New South Wales)
🏢 Kimpton Hotels & Restaurants
📍 New South Wales