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FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements.Sydney Surry Hills | 24 month Contract With Full-Time HoursJoin a purpose-driven organisation delivering critical support services to the Australian community.We're seeking a highly organised Practice Officer to support frontline service delivery in a fast-paced, client-focused environment.
This role combines customer service, administration, and operational coordination to ensure seamless delivery of essential programs.About the RoleAs a Service Delivery Officer, you'll be the central point of contact for clients, stakeholders, and internal teams.
You'll manage competing priorities, support service operations, and ensure high-quality administrative outcomes across multiple service streams.Key ResponsibilitiesDeliver front-of-house and phone-based customer serviceProvide administrative and operational support to service delivery teamsCoordinate client referrals across internal and external providersMaintain accurate records, data entry, and confidential documentationAct as an escalation point for client and stakeholder enquiriesSupport delivery of programs, workshops,



and group activitiesAssist with onboarding and training of staff and providersManage invoices, procurement documentation, and financial trackingSupport reporting, compliance, and quality assurance processesContribute to effective office operations, including IT, assets, and travel coordinationAbout YouYou're a strong administrator with excellent communication skills and a natural ability to build rapport.Experience in administration, coordination, or client service rolesAbility to manage a high-volume workload and competing prioritiesStrong attention to detail and accurate data management skillsConfident working across multiple systems and processesProfessional, adaptable, and solutions-focusedAbility to build effective stakeholder relationshipsUnderstanding of or interest in community or support services is highly regardedWhy Apply?
Meaningful work supporting important community servicesSydney CBD location with a cooperative team environmentOpportunity to grow within a structured, professional settingOngoing learning and development opportunitiesRequirementsPossess or have the ability to obtain a Baseline Security Clearance, Working with Children and/or Vulnerable People Check prior to commencement.
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