SA, Summit Aquatic & Leisure - Mount Barker ****
Are you passionate about promoting aquatic and leisure activities to the communityDo you possess outstanding people skills with the ability to generate leadsAre you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service
About The Role
We're excited to be recruiting our next team of Guest Experience Officers to work weekends in a high-energy, customer-focused environment.
This agile role spans across both reception and café, and includes:
Welcoming members and guests with warmth and professionalismSelling memberships and handling general enquiriesMaking barista-style coffees and providing café serviceSupporting the overall guest experience with a proactive and positive attitude
We're looking for individuals who are:
Energetic and confident in fast-paced settingsPassionate about customer service and community engagementComfortable multitasking across different areas of the centre.
Available to work weekends
Key Accountabilities Include
Achieve set sales targets on a daily basisProvide exceptional guest experience in person and over the phone to existing and prospective members and guestsProvide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systemsConduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscriptionProcess memberships and data entry in line with company processes and policyTo have a current and informed knowledge of all centre services and activitiesApply sound cash handling principles and use of Point of Sale (POS) systemsTo demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values
About You
You have experience in working in a team to achieve collective and individual targets.
Possessing strong communication skills, you are able to build rapport and positive relationships with people.
Ideally you will have at least 2 years' experience in delivering strong customer experience and sales.
With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs.
You also have strong interpersonal skills and the ability to communicate with a diverse range of guests.
You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
About The Qualifications
Current First Aid Certificate (Level 2)Current CPRCurrent Working with Children Check (or equivalent)Current National Police CheckCustomer service and sales experienceExperience in achieving collective and individual targetsAbility to work independently and in a team environmentPassion for customer experienceStrong interpersonal skills and the ability to communicate with a diverse range of guestsIf you do not currently hold these qualifications you must be willing to acquire.
Are you Interested?
About The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe workplace.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
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📌 Guest Experience Officer (South Australia)
🏢 Belgravia Leisure
📍 South Australia