At Peoplecare, we're passionate about creating exceptional experiences for our members.
As a Customer Service Consultant, you'll be the trusted voice our members rely on, helping them navigate their health insurance with clarity, confidence and care.If you enjoy helping people, thrive in a fast-paced environment, and love being part of a supportive team, we'd love to hear from you.What You'll Be DoingAs the voice of Peoplecare, you'll be helping members with everything from health cover enquiries to claims and policy updates.In this role, you'll:Take the lead on inbound and outbound calls, delivering prompt, friendly, and professional serviceBe the first point of contact, resolving enquiries with a focus on first-call resolution and quality outcomesGuide members through policies, claims, and cover options with confidence and empathyProcess policy updates and onboard new members, creating a seamless and positive experienceAssess and process claims with accuracy and careCommunicate across phone and written channels, always keeping the customer at the centreEnsure everything you do aligns with Peoplecare policies and the Private Health Insurance Code of ConductThis is a high-volume, fast-paced role, where your ability to stay calm, focused, and people-first will set you apart.Why Peoplecare?
We're not your typical insurer.
As a member-owned not-for-profit, everything we do is designed to benefit our members.Based in the Illawarra and supporting members across Australia, we're proud to offer simple, value-driven health cover with a genuinely personal touchMore importantly, we're known for our culture, one where people feel valued, supported,



and empowered to grow.About youYou're someone who:Enjoys helping people and finds energy in customer conversationsThrives in a busy, high-volume environmentCommunicates clearly, confidently, and with empathyStays calm under pressure and focuses on solutionsIs tech-savvy and comfortable navigating multiple systemsBrings a team-first mindset and a drive to keep improvingExperience in customer service is essential.
While health or insurance experience is a bonus, we're particularly looking for individuals who demonstrate strong engagement, a team-oriented team mindset, and a solid work ethic.The Peoplecare WayWe don't just talk about values, we live them:Lean inOwn itValue PeopleEvolve TogetherWe know happy teams create happy members, so we take care of our people:Competitive salary & package options20% leave loading + up to 5 extra days special leavePrivate health insurance benefits for staffLife insurance & salary continuanceDiscounts via Reward Gateway (V.I.P.)Novated leasing optionsA genuinely supportive, down-to-earth cultureAdditional InformationPermanent Full time or Part time position (min 3 days per week)Monday to Friday, 8:30am – 5:00pm5 weeks full time training inductionApplications close: 03, August ****Diversity & InclusionWe are proud to be an equal opportunity employer that celebrates diversity.
To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive.
Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.
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📌 Customer Service Consultant (Wollongong)
🏢 Peoplecare
📍 Wollongong