4d ago , from Illawarra Mercury Job Board
About Accenture
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Job Description
We are seeking a highly motivated and detail-oriented ITSM PMO Support Analyst to join our team in Sydney.
The successful candidate will play a key role in supporting the delivery of IT Service Management (ITSM) projects and ensuring adherence to Program Management Office (PMO) standards.
This role requires a proactive individual with solid organizational skills and a solid understanding of ITIL 4 Foundation principles.
Key Responsibilities
Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones,



and maintaining comprehensive project documentation.
Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.
Qualifications and Skills
Proven experience in program management or ITSM-related roles.
ITIL 4 Foundation Certification (or willingness to obtain).
Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
Proficiency in project management tools and software is an advantage.
Clearance Requirement
NV1 security clearance is mandatory for this role.
Why Join Us
This is an exciting opportunity to contribute to impactful ITSM projects within a dynamic and collaborative environment.
You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving project success.
Additional Requirements
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance (NV1).
Must be willing to work onsite 5 days per week.
Benefits of working at Accenture
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace
Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
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📌 Itsm Pmo Support Analyst (New South Wales)
🏢 Accenture
📍 New South Wales