Double Bay, Sydney | Part-Time | $20 – $30 per hour | On-SiteTHE BEST JOURNEYS HAVE A GUIDE.
BE THEIRS.Every Nexus client starts the same way: a single phone call about what they want from their health.
What happens next is everything.
Someone has to take that spark of intention and turn it into a mapped-out, beautifully managed journey — someone who makes every client feel like the only client.
That someone is about to be you.Nexus Holistic Health is one of Sydney's most exciting names in longevity and integrative health.
From our Double Bay clinic, we help people extend their healthspan — the years they spend strong, sharp and full of energy — through comprehensive assessments, personalised protocols and genuine long‐term care.THE ROLEAfter a prospective client has their initial call with our Operations Manager, they're handed to you.
From that moment, you own their experience.
You'll map out their entire journey — assessments, appointments, protocols, milestones — and walk beside them through all of it.You're part concierge, part project manager, part trusted guide.
You'll be the name they know, the voice they recognise, and the reason their experience with Nexus feels effortless from first step to full stride.YOUR WEEK WILL LOOK LIKEPicking up recent clients after their initial consultation and making them feel instantly at homeMapping each client's journey end to end: what happens, when, and whyScheduling assessments,



practitioner appointments and follow-ups so clients never have to think about logisticsChecking in proactively — celebrating wins, smoothing bumps, keeping momentum aliveBeing the friendly first port of call for questions between appointmentsKeeping the CRM and client records immaculate so nothing and nobody slipsFeeding client insights back to the team so the Nexus experience keeps getting betterYOU'LL THRIVE HERE IFYou've worked in client experience, account management, health admin or hospitality — anywhere that taught you people remember how you made them feelYou're organised to your bones.
You love a plan, a timeline and a tidy systemYour communication is warm, clear and reassuring, on the phone and in writingYou follow up like clockwork.
If you say it'll happen, it happensYou handle sensitive health information with total discretionYou're genuinely into longevity, integrative medicine and the wellness worldYou get a quiet thrill from watching someone's journey go exactly to planWHY YOU'LL LOVE ITFlexibility that fits your life.
Part-time hours shaped around youHybrid by design.
Work from home, with regular time at our beautiful Double Bay clinicWork that means something.
Every journey you manage is a person whose health genuinely improvesLearn from the inside.
Daily exposure to the leading edge of longevity and integrative healthA ground‐floor seat.
We're scaling fast — the person in this role today shapes how client experience works tomorrow
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📌 Patient Growth And Experience Manager (New South Wales)
🏢 Nexus Global
📍 New South Wales