AtCertis Security Australia, our mission is to make our worldsafer,smarterand better.
As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.
JobImpact
As a Control Room Operator, you'll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time.
Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.
About the role
This is a fast-paced, tech-driven role where you'll be working in a control room environment managing CCTV, alarms, and access control systems.
You'll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively.
No two shifts are the same—you'll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.
Job Location: Sydney CBD
Contract: Permanent full time
Roster: 2 days/2nights
Pay Rate:SSIA Level 5
Shift Pattern: Day and night shifts available on an 8-week rotating roster, averaging 76 hours per fortnight.
This roster includes 12-hour shifts across both days and nights
Key responsibilities:
Primary dutiesinclude and not limitedto:
Monitor CCTV, alarm systems,



and access control platforms to detect and respond to incidentsCoordinate incident response, including escalating issues and communicating with on-site teamsMaintain accurate logs, reports, and system records for all security activitiesManage multiple systems in a quick-paced environment while maintaining strong situational awareness
About You
Must haveSecurity Licence,Classification 1A(Unarmed Guarding) & 1E (Monitoring Centre Operator)Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)Ability to clear an Australian Police CheckStrong attention to detail with the ability to monitor multiple systems at onceStrong communication and customer service skillsAbility to remain calm and professional in busy retail environmentsGood observation skills and confidence to manage and de-escalate incidents
Why join Certis
Work within Australia'smost secure and sensitive environmentsBe part of ahightrust, clearance-based workforceAccess ongoing training, careerpathwaysand professional developmentOperate in a valuesdriven organisation that prioritises integrity and accountabilityEmployee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
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📌 Control Room Operator (New South Wales)
🏢 Certis Group
📍 New South Wales