Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact
Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact
ABOUT THE OPPORTUNITY
As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights.
You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value.
Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business.
This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.
KEY RESPONSIBILITIES
Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement
Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
Support loyalty program planning through upfront value estimation and post-execution performance analysis
Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance




Drive data enablement priorities and facilitate execution of data-led use cases
Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
Partner with technology teams to identify and implement opportunities for automation and innovation through data
Lead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through delivery
Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes
Build, coach, and develop a team of data analysts and data scientists
Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice
Stay informed on emerging trends and developments relating to customer data and loyalty analytics
Contribute to a safe, inclusive, and accessible work workplace where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries
Experience working with loyalty programs and customer engagement strategies
Proficiency in descriptive analytics, SQL, reporting, and Power BI
Demonstrated success using data and analytics capabilities to generate measurable business value
Experience with advanced and predictive analytics
Strong stakeholder engagement, communication, and presentation skills
Experience leading teams and delivering outcomes through cross-functional collaboration
Familiarity with agile methodologies and ways of working
Strong business acumen and customer-centric mindset
Tertiary qualification in a relevant discipline
#J-*****-Ljbffr

📌 Lead Data Analyst- South Bank, Qld (Brisbane)
🏢 Leisure
📍 Brisbane