Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
--Join a team that puts people first!
Our Rockhampton Service Centre is growing, and we're looking for a confident, customer‐focused skilled who thrives in a hands‐on, fast‐paced environment.
If you're passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.Why You'll Love Working With UsEvery day, you'll make a real impact.
You'll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish.
You'll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.What You'll Be DoingDeliver warm, professional face‐to‐face customer serviceWelcome customers and visitors with a positive, can‐do attitudeRespond to enquiries via phone, email,



and in personSupport the Branch Manager with daily operations and admin tasksKeep customers updated on delivery lead timesConduct vehicle repair inspectionsUnderstand customer needs and educate them on our full range of servicesRaise job authorities and issue invoicesSchedule repair bookings and manage workflowResolve customer concerns and follow up on queriesWhat You BringProfessional presentation and communication skillsClear, confident verbal and written communicationA current driver's licence (essential)Strong problem‐solving skills and a customer‐first mindsetAbility to support the Service Centre Manager with admin and coordinationExcellent time management and the ability to prioritiseComfort working in a fast‐paced environmentIntermediate to advanced Microsoft Office skillsFull Australian work rightsFull‐time | Rockhampton QLD | $*****ph + SuperWork RequirementsWeekday hours vary depending on Service Centre needsFull‐time hours: Monday–FridayMust be flexible to work 8:00am–4:00pm and 9:00am–5:00pmAbility to work Saturdays when required (overtime paid)Full Australian work rights requiredFull Australian work rightsWhat's In It For YouA supportive, team‐oriented workplaceOpportunities for growth and developmentCompetitive hourly rateReward and recognition programsA role where no two days are the samePrivacy:To review and consider your application, O'Brien® collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
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📌 Customer Experience Expert (Rockhampton)
🏢 O'Brien
📍 Rockhampton