FrontLine is becoming Australia's largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider.
FrontLine is currently building teams of passionate and dedicated staff with engaged leadership, systems and processes all working to produce great service for our clients all around Australia.About the roleWorking at FrontLine is exciting, challenging and rewarding.
We have a "can do" attitude with all our jobs and are passionate about what we do for our customers and their properties.We are looking for a Facilities Coordinator with a dynamic and positive "can do" mindset to join our energetic Commercial section, working from either our office in Brisbane, QLD or Sydney (Kirrawee), NSW.This role has end-to-end ownership of a portfolio of commercial sites.
You will be accountable for making sure services are booked, delivered, and verified to standard across your portfolio.
That means scheduling ongoing services, following through to confirm each service was completed to the quality our customers expect, and holding Delivery Partners to account on compliance.
You will build strong relationships with clients and Delivery Partners, ensure work is delivered safely, on time and to a high standard, and provide a seamless customer experience every step of the way.FrontLine is a proud veteran-owned business.
What you'll be responsible forScheduling and coordinating ongoing services across your portfolio of commercial sitesConfirming services were completed on time and to the required quality standardMonitoring Delivery Partner compliance - licences, certifications, insurances,



and SOP adherenceFollowing up on non-conformances with Delivery Partners and escalating where requiredSupporting invoicing by ensuring service completion and compliance records are accurate and completeActing as the day-to-day point of ownership for your sites, coordinating Delivery Partners to deliver against contract expectationsMaintaining registers and records for day-to-day compliance and reporting requirementsBuilding strong working relationships with both customers and Delivery PartnersWhat we're looking for from youConfidence taking ownership of a portfolio of sites and the Delivery Partners servicing themYou care deeply about the customer experience and hold others to that same standardComfortable following up professionally and holding Delivery Partners accountableA growth mindset and a positive attitudeStrong ability to work cooperatively and collaboratively in a team environmentProven record of exceeding client expectationsA strong sense of responsibility and the ability to demonstrate initiativeA great work ethic with self-motivation and reliabilitySome commercial property, facilities, or contract services customer service experienceAbility to maintain registers and compliance records across day-to-day business practices and SOPsThe ability to follow procedures and work programs as directed, while using judgement on quality and compliance mattersA proven commitment to safety in the workplaceAble to work unsupervised or as part of a team, and to share knowledge with othersDesirable licences / checks if heldWorking with Children Check (WWCC)Leadership and ownershipCoordination and schedulingCompliance and quality assuranceWhat we offerImmediate start for the right candidateFlexible work hoursSalary package $65,000–$75,000 based on skills and experienceTraining and development opportunitiesHealthy work hoursA supportive and skilled team environment
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📌 Facilities Coordinator (Service Coordinator) (New South Wales)
🏢 FrontLine Australia
📍 New South Wales