FinXL IT Professional Services is an established cutting-edge Australian company providing technology enabled business solutions and consulting services across a number of industries including Telecommunications, Commercial, Government and Finance.

We are seeking a Senior Business Analyst to join a leading telecommunications organisation and support the delivery of a major new Multi-Dwelling Unit (MDU) program. This role will focus on business analysis, requirements gathering, process improvement and supporting the delivery of technology solutions across a complex enterprise environment.

Key Responsibilities
Lead business analysis activities across a large-scale technology delivery program
Partner with business stakeholders, technology teams and delivery partners to define solutions and drive outcomes
Gather, analyse and document business, functional and system requirements
Facilitate workshops, process mapping and stakeholder discussions
Develop user stories, acceptance criteria and supporting documentation
Analyse processes, identify improvements and support future-state solution design
Collaborate with architects, delivery teams and SMEs through design, testing and implementation
Support operational readiness and successful delivery outcomes
Manage requirements,



dependencies, risks and delivery impacts

Knowledge & Skills Required:
Proven experience as a Senior Business Analyst delivering complex technology initiatives
Strong skills across requirements gathering, process mapping, stakeholder engagement and documentation
Experience supporting technology transformation, system implementation or business improvement programs
Experience working with enterprise platforms such as Salesforce, Appian, CRM or workflow solutions
Exposure to customer platforms, service delivery, provisioning or operational systems
Experience within telecommunications, utilities or other service-based industries
Ability to translate business needs into explicit functional requirements and technical outcomes
Solid communication skills with the ability to work across business and technology teams
Experience working in Agile delivery environments with tools such as Jira and Confluence
Experience supporting MDU, fibre, connectivity or large-scale infrastructure programs (highly desirable)

Please note that due to the volume of expected applications, only shortlisted individuals will be contacted.

Reference Code: M4

📌 Senior Business Analyst Telecommunications Program Melbourne
🏢 FinXL IT Professional Services
📍 Melbourne