Job Description

As our Service Coordinator / Scheduler, you will take ownership of the daily flow of jobs across our technician & installation team.

This is a quick-paced, detail-driven role where your ability to stay organised, make decisions, and follow through will directly impact how efficiently the business runs.

On a day-to-day basis, you will:
Schedule and coordinate technician workloads to maximise efficiency and minimise downtime
Ensure the right technician is allocated to the right job based on skill, location, and urgency
Manage job statuses within SIMPRO, ensuring all jobs are accurate, up to date, and progressing
Follow up incomplete or unclear job notes with technicians to ensure quality and accuracy
Chase parts, suppliers, and outstanding information to keep jobs moving forward




Identify and resolve bottlenecks before they impact scheduling or customer outcomes
Communicate clearly with technicians and office staff to keep everyone aligned
Ensure no jobs fall through the cracks — maintaining full visibility across all active work

You will be expected to take ownership of your role, manage multiple moving parts at once, and maintain control of the workflow even during busy periods.

This role plays a critical part in ensuring our technicians are productive, our jobs run smoothly, and our customers receive a high level of service.

📌 Service Coordinator / Scheduler – Hvac Fast Paced Team Lismore
🏢 Coolabah Cooling Services
📍 Lismore