ICT Help Desk (Technosoft) Global Vision Recruitment Melbourne, Victoria, AUGlobal Vision Recruitment on Behalf of Technosoft Australia Date Posted: 24 July **** Position: ICT Help Desk Salary: $76,550 - $90,000 per annum plus 12% superannuation Hours: 38 hours Mode: Full-time Location: Level 19, 180 Lonsdale Street, Melbourne VIC **** Experience required: Minimum 1 year of relevant ICT support or help desk experience Technosoft Australia is a growing IT services and digital solutions company specialising in website development, app development, digital strategy, IT support, and business technology solutions for a wide range of clients across Australia.
The company provides innovative and reliable technology services with a solid focus on customer satisfaction, technical support, and digital transformation solutions.
We are currently seeking a motivated and skilled ICT Help Desk Officer to join our growing technical support team.
This role is ideal for a candidate with strong troubleshooting skills, excellent communication abilities, and a passion for providing high-quality IT support services to clients and internal users.
The successful candidate will be responsible for providing technical assistance and support related to hardware, software, systems, and network issues while ensuring prompt resolution of technical problems.Key ResponsibilitiesProvide first-level technical support to clients and internal staff via phone, email, and remote support toolsDiagnose and resolve hardware, software, system,



and network-related issuesInstall, configure, and maintain computer systems, software applications, and peripheral devicesEscalate complex technical issues to senior IT staff when requiredMaintain accurate records of support requests, troubleshooting activities, and system updatesAssist with user account management, password resets, and access permissionsSupport website, application, and system maintenance activities where requiredMonitor system performance and identify potential technical issues proactivelyAssist in maintaining IT security standards, backups, and software updatesProvide guidance and training to users on basic IT systems and applicationsEnsure all support tasks are completed within agreed service timeframesCollaborate with internal teams to support ongoing technology projects and improvementsMaintain a professional and customer-focused approach when handling support requestsQualificationsTertiary qualification in Information Technology, ICT, Computer Science, or related fieldMinimum 1 year of relevant ICT support or help desk experienceSkills and Other RequirementsStrong troubleshooting and problem-solving skillsKnowledge of Windows operating systems, Microsoft Office, networking, and basic server administrationExcellent verbal and written communication skillsAbility to work independently and within a team environmentStrong time management and organisational skillsCustomer service-focused attitude with the ability to work under pressure
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📌 Ict Help Desk (Technosoft) (Melbourne)
🏢 Global Vision Recruitment
📍 Melbourne