Concept Care Disability Solutions – Gregory Hills NSWAt Concept Care Disability Solutions, we believe every person deserves the opportunity to live a meaningful and fulfilling life.
We are a growing, values-driven organisation committed to providing exceptional, person-centred support to people living with disability across Sydney.Our team is passionate, cooperative, and dedicated to making a positive impact every day.
We foster a workplace culture built on respect, accountability, innovation, and genuine care for both our participants and our employees.The OpportunityWe are seeking a motivated, organised, and proactiveBusiness Support Officer (BSO)to join our dynamic team in Gregory Hills.This is much more than an administrative position.
As a key member of our operations team, you will play an important role in supporting service delivery, assisting leadership, coordinating projects, and ensuring the smooth day‐to‐day functioning of our organisation.If you enjoy variety, thrive in a fast‐paced environment, and take pride in delivering high-quality work, we'd love to hear from you.Key ResponsibilitiesPrepare and manage NDIS service agreements, referrals, and incident documentationCoordinate operational projects, audits, and compliance activitiesLiaise with participants, families, support coordinators, allied health professionals, and internal stakeholdersMaintain CRM systems, SharePoint, and organisational records to ensure compliance and audit readinessProvide executive and administrative support, including diary and inbox managementEnsure timely and accurate completion of administrative tasks and reporting requirementsIdentify opportunities for process improvement and contribute to operational efficienciesSupport business initiatives and projects as requiredAbout YouYou are a highly organised professional who enjoys working collaboratively while taking ownership of your responsibilities.To be successful in this role, you will have:A minimum of 2 years' experiencein executive support, business administration, operations coordination, client services, or a similar roleExcellent organisational and time management skillsStrong communication and interpersonal skillsHigh attention to detail and accuracyThe ability to manage competing priorities in a busy environmentConfidence using Microsoft Office Suite, CRM systems, and digital platformsKnowledge of the NDIS and disability sectorPerformance ExpectationsThis role includes clear performance measures, including:Appointments scheduled within 24 hours where applicableHigh levels of documentation accuracy and complianceTimely project and CRM updatesStakeholder enquiries responded to within one business dayContinuous contribution to process improvement initiativesWhat We OfferA supportive and collaborative team environmentMeaningful work that positively impacts the lives of people with disabilityOpportunities for professional development and career growthA leadership team that values initiative, innovation, and continuous improvementThe chance to be part of a growing organisation with a strong reputation for quality supportDiversity and InclusionConcept Care Disability Solutions is committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed.We strongly encourage applications fromAboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and backgrounds.We recognise the unique strengths and perspectives that a diverse workforce brings and are committed to fostering a culturally safe and inclusive environment for both employees and participants.Please note:Applicants must have full working rights in Australia and be willing to obtain or hold a current NDIS Worker Screening Check and Working with Children Check (WWCC)
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📌 Business Support Officer (New South Wales)
🏢 Concept Care Disability Solutions
📍 New South Wales