HC Plumbing is a well-established, locally owned business specialising in plumbing, wastewater and water filtration solutionsWe're looking for more than an Office Administrator.
We're looking for someone who enjoys taking ownership, thrives in a busy environment and genuinely cares about delivering an outstanding experience for every customer.You don't need plumbing experience.
We'll teach you that.
What we can't teach is initiative, professionalism, a positive attitude and a genuine desire to make things better.About the RoleAs one of the first points of contact for our customers, you'll play an important role in creating a professional and positive first impression of HC Plumbing.Your day will include:Answering incoming phone calls and assisting customersResponding to emails and customer enquiriesScheduling jobs and coordinating techniciansPreparing invoices and maintaining service registersEntering and maintaining information within our Job Management System (Fergus)Supporting our office team with general administration and assistanceWorking closely with technicians, suppliers and customers to keep jobs running smoothlyWhile administration is the core of this role, we also value people who naturally look for better ways of doing things.
As our business continues to grow,



we're looking for someone who can help improve systems and processes to increase efficiency and capacity.About YouYou'll be someone who:Takes ownership without waiting to be askedRemains calm and organised when priorities changeLearns quickly and enjoys figuring things outIs confident communicating with customers over the phone and by emailHas excellent attention to detailEnjoys improving systems and finding more efficient ways to workIs comfortable learning recent software and technologyGives every customer confidence they're in good handsYou don't need to know to know everything on day one, but you'll be someone who asks the right questions, learns quickly and ensures every customer feels looked after.Essential RequirementsPrevious administration experienceExcellent verbal and written communication skillsProfessional and confident phone mannerStrong organisational and time management skillsHigh level of computer literacyAbility to work independently and manage competing prioritiesWhy Join HC Plumbing?
Secure, long-term employment with a growing local businessSupportive and down-to-earth team cultureFlexible working arrangements within operational requirementsA varied role where no two days are the sameThe opportunity to contribute ideas and improve how we workOngoing training and supportThis is a permanent position with agreed weekly hours of between 30 and 40 hours, worked Monday to Friday.
The exact hours will be tailored to suit the successful applicant and business requirements.
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📌 Office Administrator (Toowoomba)
🏢 HC Plumbing
📍 Toowoomba