Field Services Technician 4-on, 4-off roster (Gold Coast)The Field Service Technician provides front line support of Automated Ticketing Systems and provides a rapid response maintenance service to all users throughout the network.
Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level.
This position typically works under general supervision and direction.Essential Job Duties and Responsibilities:Interact effectively with internal and external stakeholdersPerform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assetsApply specialised technical knowledge to problem solve difficult or complex situationsMay operate diagnostic systems to debug and isolate complex faults to component levelResolve complex/critical failure situationsReport to supervisors or other responsible personnel any potential non-conformance or problemsFollow specific verbal/written instructions relating to work assignmentsBe responsible for quality of work performedMaintain service records or reports in accordance with Company proceduresResolve verbal and written customer technical enquiriesMaximise productive output by efficient use of time and materialsProvide new system installation and system upgradesSuggest ways of improving methods and procedures to meet the quality policy objectives of the CompanyReport all WHSE incidents, potential hazards, near misses and accidentsGeneral Duties and Responsibilities:Comply with Cubic's Quality Management SystemComply with Cubic Occupational Health,



Safety and Environment policies and proceduresComply with security in accordance with established policies and proceduresComply with Cubic Human Resources ProceduresOther duties as requestedQualifications:Drivers License – current open license (i.e. not a Learner and not a P-Plater) with a clean driving recordAdditional RequirementsWH&S; Generic Induction card (also known as a 'White Card') - CPCCWHS**** Prepare to work safely in the construction industryWorking in Electrified Territory (WET) certification – QR 3.15 Working in the Electrified TerritorySafely Access the Rail Corridor (SARC) certification – QR 3.2 Safely Access the Rail CorridorCAT 3 Medical (Audiometry Assessment, Vision Testing, Musculoskeletal Screen, Drug & Alcohol)Rail Industry Worker card (RIW)Relevant experience within a Field Services environmentKnowledge and understanding of the IT Service Management (ITSM) systemKnowledge and understanding electrical and mechanical schematicsAble to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assetsMay require knowledge of diagnostic systems to debug and isolate complex faults to component levelExcellent communication skills, including the ability to communicate effectively with technical and non-technical audiences, and members of the publicStrong interpersonal skillsDemonstrated electronic servicing skills to a component levelPersonal Qualities:Ability to effectively liaise with all levels of internal and external stakeholdersCustomer- and team-orientedSelf-motivated, able to work within KPI timeframesStay focused and calm under pressureHighly motivatedCondition of Employment:Successful outcome of a National Police Check and medical assessment
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📌 Field Services Technician 4-On, 4-Off Roster (Gold Coast) (Brisbane)
🏢 Cubic Transportation Systems
📍 Brisbane