Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Great to have you on board.
Let's care for tomorrow.Team Leader - Complex Home Repairs (GI Property Claims)Lead complex claims.
Influence outcomes.
Shape smarter ways of working.At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.We're looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an setting where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness,



inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Great to have you on board.
Let's care for tomorrow.Team Leader - Complex Home Repairs (GI Property Claims)Brisbane | Leadership RoleLead complex claims.
Influence outcomes.
Shape smarter ways of working.At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.We're looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.About the RoleReporting to the Platform Manager - Home Operations, you will lead a specialist team managing high-severity, high-value property claims and internal disputes.This is a role for someone who thrives in complexity—balancing technical claims expertise, customer outcomes, risk management, and commercial performance, while leveraging insights and continuous improvement approaches to optimise results.This role requires deep, hands‐on experience in General Insurance (GI) Property Claims—this is essential.What You'll Be Responsible ForLeading Complex Claims & Technical ExcellenceOversee end-to-end management of large-loss and complex property claimsEnsure accurate policy interpretation, scope validation, and cost assessmentGuide teams through technically challenging claims involving structural damage and high-value exposurePartner with loss adjusters, builders, and technical experts to drive best outcomesDriving Smarter, Data‐Informed DecisionsUse performance data and insights to improve cost, quality, and turnaround timesIdentify trends, risks,



and opportunities across claims portfoliosApply a continuous improvement mindset to enhance processes and outcomesDispute & Escalation ManagementLead resolution of internal disputes (IDR) and complex escalationsNavigate sensitive situations with customers and stakeholdersApply a risk-based, structured approach to decision‐makingTeam Leadership & Capability BuildingLead, coach, and develop a high-performing teamFoster a culture of accountability, collaboration, and growthBuild capability in handling complex claims and disputesAct as a role model in delivering customer‐centric outcomesCommercial & Financial PerformanceDrive cost control and identify opportunities for savingsMonitor builder and supplier performance using KPI frameworksEnsure financial accuracy and minimise leakageCustomer & Stakeholder ExperienceDeliver exceptional service across all touchpointsManage vulnerable customers with empathy and professionalismInfluence and engage a broad stakeholder group, including senior leadersWhat You BringEssential: GI Property Claims ExpertiseMinimum 5+ years in General Insurance Property ClaimsStrong experience in:Complex and large-loss claimsDispute and escalation managementBuilder and repair network engagementTechnical CapabilityDeep understanding of:Building and construction practicesPolicy coverage and interpretationScope validation and cost controlLeadership & Commercial AcumenProven experience leading teams in high‐pressure environmentsStrong financial mindset with cost containment experienceAbility to make sound decisions on high-value claimsFuture-Focused MindsetComfortable working in data‐led, insight-driven environmentsCurious, adaptable, and open to new tools, systems, and smarter ways of workingPassion for continuous improvement and operational excellenceWhy Allianz Partners?
At Allianz, we empower our people to challenge the status quo, think differently, and lead change.We combine:Global scale and expertiseA collaborative, people-first cultureIncreasingly intelligent, insight-driven operations...so you can build a career that's both impactful and future-ready.***** | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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📌 Large Loss Repairs Team Leader (Brisbane)
🏢 Allianz Partners
📍 Brisbane